Experience the difference of "Elite".

Paul W

OwnerRez Team Member
Joined June 2009
827 posts
Topic

General Help and Questions » Channel Bridge hangs analyzing reviews

That's what I figured. We are working on a hotfix for that as I write this. We identified this earlier today with others. Will circle back to this thread when Channel Bridge is updated. FYI - for…

(Posted Sep 25, 2018 5:26 PM)

General Help and Questions » Is there an option to charge for additional persons?

Welcome!! 😁

(Posted Sep 25, 2018 1:25 PM)

General Help and Questions » AirBnB

Hi Greg, We now have a Channel Bridge tool that allows you to bring in Airbnb booking information (guest, contact, charges, payments) quickly after a booking is imported into OwnerRez. It works for…

(Posted Sep 25, 2018 12:51 PM)

General Help and Questions » Is there an option to charge for additional persons?

Select $75 per night with no multiplier. Then down below in the Booking Criteria, select if Number of Guests is greater than 2. This will target any booking that has more than 2 guests and add a fl…

(Posted Sep 25, 2018 12:42 PM)

General Help and Questions » Channel Bridge hangs analyzing reviews

Hi James, This may be happening because the properties list in Channel Bridge is not populating correctly with your VRBO properties. It should only take a few seconds to analyze the reviews and spi…

(Posted Sep 25, 2018 12:37 PM)

General Help and Questions » Is there an option to charge for additional persons?

Hi Kristine! Yes, you would use surcharges for that (look in Settings > Surcharges). Create an automatic surcharge called "Extra guest fee" and make the amount $75, then set the multiplier to "gues…

(Posted Sep 25, 2018 12:33 PM)

General Help and Questions » Add-ons/Packages

Apologies! I just saw your reply. This is functionality that only exists in the OwnerRez booking process (ie. Book Now widgets, hosted website, accepting a quote, etc). If the guest books on a cha…

(Posted Sep 9, 2018 11:00 AM)

General Help and Questions » Self-Defense - Adding Fees to AirBnB, Booking.com & Others

Hey Ross, The channels definitely don't care about your property and will make very little (no?) effort to back you up. They're all about their fee structure and automating as many guests through t…

(Posted Sep 9, 2018 10:58 AM)

Blog » OwnerRez co-sponsoring the Santa Cruz Vacation Rental Bootcamp by VR Mastered

Don't miss this OwnerRez-sponsored opportunity! Our friends Tyann Marcink and Alanna Schroeder teach the VR Mastered #vacationrentalbootcamp only once a year. This year it is in Santa Cruz, Calif…

(Posted Sep 4, 2018 10:29 AM)

General Help and Questions » Add-ons/Packages

Hi Abiquiu, Yes, you can do that. Those are called "optional surcharges". Go to Settings > Surcharges and create one, select optional surcharges and then fill out the rest. Lot of options there, …

(Posted Sep 3, 2018 2:11 PM)

General Help and Questions » Quote widget - how to make entering the number of children required

Hi BlueMtnCabins, there is no way to delay the quote generation until after children are entered. You could set a property rule that at least 1 child be required but then that would mean every booki…

(Posted Jul 30, 2018 8:47 AM)

Feature Requests » Quickbooks Desktop

Hi Norman, sorry for the delay on this. Just noticed your response here from a couple weeks ago... I don't have any documentation on the QB Desktop imports. Other users here may be able to instruct…

(Posted Jul 30, 2018 8:30 AM)

General Help and Questions » Lease form email address

Hey Greg, sorry for the long delay on this one. Just noticed your reply hanging on there... The Airbnb calendar feed (which we automatically consumed and create bookings from) does not export inf…

(Posted Jul 30, 2018 8:22 AM)

General Chat » Alternative to PayPal payment processing

Hi Chris, Thanks for weighing in! I think Lynnbrook is definitely worth it for the low end depending on how much you value your time. The aggregators (Stripe, PayPal) you are comparing them to mak…

(Posted Aug 21, 2017 5:02 PM)

General Chat » Alternative to PayPal payment processing

Hi folks, I wanted to drop an update here since we have a bunch of people who have been silently subscribing to this thread by email. I talked to Lynnbrook and went over pricing. Here's where ever…

(Posted Apr 21, 2017 2:03 PM)

Blog » An Open Letter from the Founders about Pricing (To Legacy Users)

(If you joined in 2017, nothing to see here, keep walking :-) Dear Legacy Users, The time has come to talk about pricing. Yes that pricing - the price youpay OwnerRez to use our awesomesoftware…

(Posted Mar 8, 2017 9:03 PM)

General Chat » Alternative to PayPal payment processing

Melissa, we do not have a specific timeframe/ETA for the Lynnbrook gateway, but it's rising rapidly in importance. Since we started recommending them recently, we've been inundated with requests to …

(Posted Feb 27, 2017 5:11 PM)

Blog » What do you know about the company managing your vacation rentals?

I was just chatting with an OwnerRez user whotold me about a terrible situation that happened to him. The company managing his vacation rentalsjust closedand isn't returning any refunds to guests o…

(Posted Mar 27, 2016 11:50 AM)

Blog » Is the Expedia takeover of HomeAway going to be good or bad for vacation rental owners/managers?

Thanks for posting this, Devin. More exposure may be good, but most VR owners don't have an exposure problem. They have management problems with the current exposure they already have. If you want…

(Posted Nov 9, 2015 2:23 PM)

General Help and Questions » Fields in new scheduled emails not displaying

This is happening because you changed the field code. You colored the "BID" part (without the curly brackets) red. That makes the code invalid because the actual HTML of the code now shows somethin…

(Posted Jul 4, 2013 4:14 PM)