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Lease form email address

Marina's Edge
Jul 10, 2018 10:01 PM
Joined Oct, 2012 206 posts

Curious if an import of airbnb or vrbo bookings will trigger a booking creation that could be used as an email trigger to send a request to sign a lease? If yes, does the email address that gets put into the lease form replace the email address from either airbnb or vrbo?

This could be an interesting workaround to get actual contact information for guests...


Chris Hynes
Jul 11, 2018 1:43 PM
OR Team Member Joined Oct, 2012 1396 posts

Yep, you can do that exactly! We need to write some support articles to walk through the steps, but that's what we recommend as a standard process.

The contact info form on the renter agreement signing link will detect and blank out any of the @airbnb.com or @homeaway.com proxy email addresses so that the guest can enter a real email address. Once they do, that real email address will go on file. It doesn't remove the proxy email address right now, but we should add an option for that.

For Airbnb, you can set up a create trigger that'll go out automatically as soon as the calendar import picks up the booking because they include the email address there. Here's an example: https://www.ownerreservations.com/support/articles/airbnb-request-for-contact-info-real-email-address-and-signed-renter-agreement

For VRBO, they don't include an email address in the iCal, but our reservations and channel bridge imports have an option to send create triggers when populating the email -- those imports do have email addresses, so you can set up a create trigger for VRBO that will be sent as soon as you do import the email address.

Marina's Edge
Jul 12, 2018 1:24 AM
Joined Oct, 2012 206 posts


Greg S
Jul 17, 2018 12:43 PM
Joined Mar, 2018 17 posts

The Airbnb calendar import doesn't bring in the number of guests and pricing, though...is there any way to have OwnerRez import these details from the Airbnb reservation or does Airbnb just not export that info? Typically when OwnerRez imports, guest # is 0 and pricing doesn't match the ones in OwnerRez, since I manually adjust them on Airbnb based on the market.

Paul W
Jul 30, 2018 8:22 AM
OR Team Member Joined Jun, 2009 800 posts

Hey Greg, sorry for the long delay on this one. Just noticed your reply hanging on there...

The Airbnb calendar feed (which we automatically consumed and create bookings from) does not export information like the number of guests, charges, payments, etc. To combat that, we've created a manual import (which you run manually after the booking comes in) that "brings in" the rest of the booking details. We are working on updating our Channel Bridge tool to also do this. Our Channel Bridge already does this for VRBO bookings and reviews from VRBO, TA and Airbnb . Channel Bridge is really fast at finding, targeting and exporting that information. In the future, OR will talk to Channel Bridge automatically and you'll be able to pull in these details from the app automatically. For the time being, use the Tools > Import > Airbnb charges/payments to manually update your bookings as they come in.