Experience the difference of "Elite".

Chris Hynes

OwnerRez Team Member
Joined October 2012
1400 posts
Topic

General Chat » Example Websites Having OwnerRez Integrated

We don't have an example page yet, but that's a great idea. Here's a list with a few examples of various types of hosting, from custom coded, to ASP.NET, to WordPress, to Webchalet... Large/property…

(Posted Nov 30, 2016 7:40 PM)

General Help and Questions » AirBnB Calendar Sync-Random "Blocked" Time

OK, I looked at the logs and it appears that Airbnb is adding an extra event for that with a title of "Not available" and no other info. I just posted up a hotfix to filter out those sorts of events…

(Posted Nov 29, 2016 10:14 AM)

Feature Requests » Simplified Quote for Customer

Yeah, that's a great idea for the widget. Maybe we have a "simplify charge descriptions" setting there that collapses the rent together and removes the type from the other surcharges. I'll note that…

(Posted Nov 29, 2016 10:11 AM)

General Help and Questions » AirBnB Calendar Sync-Random "Blocked" Time

OK. Did you have any of the block issues this morning? I want to look at the new logs and see if there is a way for us to auto filter that out.

(Posted Nov 28, 2016 11:27 AM)

General Help and Questions » AirBnB Calendar Sync-Random "Blocked" Time

Ok, we're now capturing all of the iCal for every sync. Let me know if the issue pops up again and I'll review the logged items for that. If it is Airbnb adding spurious events for minimum days in f…

(Posted Nov 28, 2016 9:26 AM)

General Help and Questions » AirBnB Calendar Sync-Random "Blocked" Time

Hmm, that could be. We're also adding more logging on this side in a hotfix tomorrow to try and get more data about what's going on.

(Posted Nov 27, 2016 6:41 PM)

General Help and Questions » AirBnB Calendar Sync-Random "Blocked" Time

I checked the logs, and there was an event in the iCal from 11/23 to 11/24. It showed up the evening of the 23rd and was removed from the iCal the morning of the 24th. We didn't remove it on our end …

(Posted Nov 25, 2016 11:45 AM)

General Help and Questions » AirBnB Calendar Sync-Random "Blocked" Time

Can you identify the units, time period, and booking numbers? I'll have a look at the logs and see what's up.

(Posted Nov 24, 2016 8:04 AM)

General Help and Questions » Can I completely delete a property and not just disable?

You can, but only if there are no associated items with it. If you go and delete related inquiries, quotes, bookings etc. you can then delete the property. We don't allow deletion in this case to ens…

(Posted Nov 5, 2016 11:42 AM)

General Help and Questions » templated emails no longer work for imported bookings?

Yep!

(Posted Nov 3, 2016 10:17 AM)

General Help and Questions » templated emails no longer work for imported bookings?

What's the booking number you're seeing this issue on? If it's a blocked off time, and not an actual booking, that could explain the issue. You can't use booking email templates for blocked off time …

(Posted Nov 3, 2016 10:01 AM)

Blog » Quick Quote enhancements, event triggers, trigger criteria, Blocked-Off Time messages, 'available property' field codes & more

This was a display issue on the editor. We've fixed it this morning and everything should be fine there now. It was showing the default value instead of the selected value when you went to edit, but …

(Posted Nov 2, 2016 7:51 AM)

General Help and Questions » Triggered payment reminder when payment due is 0

Yep, and that makes perfect sense. The built-in payment reminder emails are only for the case where payment isn't scheduled -- for example when none or partial payment has been made by check, or payp…

(Posted Oct 25, 2016 2:57 PM)

General Help and Questions » Triggered payment reminder when payment due is 0

Yeah, you definitely deserve an award for finding all the quirkyness! We should have a user badge for "Test Pro" or something that shows up on your forum account. ;-) I see what's going on here thou…

(Posted Oct 25, 2016 12:37 PM)

General Help and Questions » Field definitions - issue with line spacing

Looks like you have your field definitions set to "Rich Text". That allows you to do a multiline editor on the field, but then the result is not going to merge in smoothly. Looks like the fields val…

(Posted Oct 25, 2016 9:08 AM)

General Help and Questions » Triggered payment reminder when payment due is 0

Hmm. You're right, that shouldn't happen. There are checks in the system to only send if there is an amount due, although we are working on an overhaul of the triggers right now so its possible somet…

(Posted Oct 25, 2016 9:05 AM)

General Help and Questions » 3rd Party Alerts and AirBnB Calendar Import

Ahh, good point. Right now only the owner notifications can be sent. I'll work on a hotfix to add the third party alerts as well.

(Posted Oct 12, 2016 10:56 AM)

General Help and Questions » Min night stay per Season

Yep, I had responded from your account after I was testing the holiday settings :-o. Fixed it now so I don't sully your good name ;-). Yes, "unsubscribe" is what I meant. As long as you don't have a…

(Posted Oct 5, 2016 7:50 PM)

General Help and Questions » Min night stay per Season

I see exactly what's going on here... we have separate settings for minimum nights and minimum holiday nights. Since you have blank in holiday nights, and President's day is that weekend, it's pickin…

(Posted Oct 5, 2016 7:31 PM)

General Help and Questions » getting server error message

You caught us during an update deployment last night. This problem affected quote charge editing only, not booking charges. It's now fixed. Let me know if it works on your end.

(Posted Sep 25, 2016 7:11 AM)