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AirBnB Calendar Sync-Random "Blocked" Time

Replies: 14 - Pages: 1 - Last Reply: Nov 30, 2016 10:31 PM by: Marinas Edge
Marinas Edge
Registered: 10/10/12
AirBnB Calendar Sync-Random "Blocked" Time

Hello,

My calendar just synched with AirBnB and shows "Blocked Time" on 3 different units but I have no airbnb bookings for this time. Please advise.

Damon

Chris Hynes
Registered: 10/19/12
Re: AirBnB Calendar Sync-Random "Blocked" Time

Can you identify the units, time period, and booking numbers?

I'll have a look at the logs and see what's up.

Marinas Edge
Registered: 10/10/12
Re: AirBnB Calendar Sync-Random "Blocked" Time

wisteria, lavender, Lilacs on 23rd of November (yesterday).

Chris Hynes
Registered: 10/19/12
Re: AirBnB Calendar Sync-Random "Blocked" Time

I checked the logs, and there was an event in the iCal from 11/23 to 11/24. It showed up the evening of the 23rd and was removed from the iCal the morning of the 24th. We didn't remove it on our end because the arrival date had already passed.

You can remove it manually and the sync won't re-add it because it's no longer in the iCal from Airbnb

Any idea what might have caused AirBNB to add the event to the iCal? Blocking off days for the holiday or some such, and then removing the block? I checked with several other customers that have Airbnb iCal syncs and they didn't encounter that issue, so it doesn't seem like a general Air sync issue.

Marinas Edge
Registered: 10/10/12
Re: AirBnB Calendar Sync-Random "Blocked" Time

Chris,

I haven't blocked anything on AirBnb but we have had a flurry of activity from them over the past few days. The blocking of dates happened again today. I wonder if there is something that happens on their side when a guest requests a booking but we don't accept?

Not sure...I'll keep an eye out to try to figure this one out.

Damon

Marinas Edge
Registered: 10/10/12
Re: AirBnB Calendar Sync-Random "Blocked" Time

FYI...it continues blocking in single day increments..should I contact AirBnB

Marinas Edge
Registered: 10/10/12
Re: AirBnB Calendar Sync-Random "Blocked" Time

This continues to happen. I have a new theory, my settings in AirBnB didn't allow guests to book "Same Day". I just modified these settings on 2 of the units and left them in place for the other 2. I'll let you know what this shows!

Damon

Chris Hynes
Registered: 10/19/12
Re: AirBnB Calendar Sync-Random "Blocked" Time

Hmm, that could be. We're also adding more logging on this side in a hotfix tomorrow to try and get more data about what's going on.

Chris Hynes
Registered: 10/19/12
Re: AirBnB Calendar Sync-Random "Blocked" Time

Ok, we're now capturing all of the iCal for every sync. Let me know if the issue pops up again and I'll review the logged items for that.

If it is Airbnb adding spurious events for minimum days in future, hopefully I'll find a way to filter those out and we can skip that.

Marinas Edge
Registered: 10/10/12
Re: AirBnB Calendar Sync-Random "Blocked" Time

That fixed it. I modified the settings in AirBnB to allow same day bookings on 2 properties but not the other 2. Bingo...only the 2 that didn't allow same day bookings blocked calendar for the day. I've modified settings on all 4 and it seems fixed. I'll let u know.if anything changes.

Chris Hynes
Registered: 10/19/12
Re: AirBnB Calendar Sync-Random "Blocked" Time

OK. Did you have any of the block issues this morning? I want to look at the new logs and see if there is a way for us to auto filter that out.

Marinas Edge
Registered: 10/10/12
Re: AirBnB Calendar Sync-Random "Blocked" Time

Bummer, they blocked again this evening...likely because I set the cutoff time at 10:00 p.m. You should have the logs to check, and as an added experiment I changed cutoff time to midnight.

Chris Hynes
Registered: 10/19/12
Re: AirBnB Calendar Sync-Random "Blocked" Time

OK, I looked at the logs and it appears that Airbnb is adding an extra event for that with a title of "Not available" and no other info.

I just posted up a hotfix to filter out those sorts of events before they are imported -- can you try putting back the settings on a couple properties and we'll see if the filter works and doesn't create any more spurious blocks?

Marinas Edge
Registered: 10/10/12
Re: AirBnB Calendar Sync-Random "Blocked" Time

OK. It looks like that did the trick! Thank you'!

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