Experience the difference of "Elite".

cp9293

Joined April 2012
395 posts
Topic

General Help and Questions » Not all inquiries go to ownerRez

Unrecognized is only when I respond back via homeaway. However, those made it through to ownerRez already. I am talking about the ones that come in, but nothing is showing in ownerRez. I have to Cre…

(Posted Jun 2, 2015 2:39 PM)

General Help and Questions » Not all inquiries go to ownerRez

Seems that some enquiries from homeaway/VRBO are not going to OwnerRez. Do you know what is going on? It is in la st few days. I have to manually enter them. Thanks, Claudia

(Posted Jun 1, 2015 9:44 PM)

General Help and Questions » Inquiry Screen - Comment

I was wondering if there was any way we can mark with a Comment on the Inquiry Screen. For example, Mark as Delete and Mark as Answered are presently there. Can there be a third option? I have A L…

(Posted Jan 15, 2015 9:13 AM)

Blog » An end to free bookings with OwnerRez-created merchant accounts

Michelle, If you do go with VRP, as you guys are looking into that, will it go back to being free for using the merchant account? Happy New Year! Claudia

(Posted Jan 7, 2015 2:39 PM)

Blog » Notes, early/late indicators & working with "double blind" email

Where do I get this screen? Claudia

(Posted Nov 5, 2014 10:21 AM)

General Help and Questions » {QUPAY}

Would the above insert create a link for the renter to RESERVE? It is not working for me. What is the insert for... links to accept/finalize it online? HELP. Claudia

(Posted Nov 3, 2014 2:11 PM)

Blog » Updates

I see this for scheduled templates. Do you have it for quotes? Thanks, Claudia

(Posted Oct 6, 2014 2:08 AM)

General Help and Questions » Detailed information on Reservations to HomeAway/VRBO

Fantastic! Thank you!!! Claudia

(Posted Sep 16, 2014 5:48 PM)

General Help and Questions » Detailed information on Reservations to HomeAway/VRBO

Are you guys making any changes to your process by entering detailed information to VRBO/HomeAway calendars? For example, presently you are just entering the arrival date and the departure date. Pe…

(Posted Sep 16, 2014 5:34 PM)

General Help and Questions » Any new changes come in soon?

Hi All, We haven't heard from anyone in a while. I was wondering if you guys were working on something or if things are status quo? Any exciting changes coming? If so, when are they expected in…

(Posted Aug 19, 2014 10:38 AM)

General Help and Questions » Cancellation Policy displayed on the RESERVATION page

Good question. I was JST talking with my sister about this option the other day and didn't know what happened to that. She hasn't signed up yet until she has more assurance that the guest saw certain…

(Posted May 25, 2014 4:19 AM)

General Help and Questions » 3rd Party Alerts

Is there a way for us to enter a template for these alerts? Currently, my housekeeper receives an email for any changes in dates, and there is nothing in the body of the email, only your standard… t…

(Posted May 10, 2014 3:31 PM)

General Help and Questions » Specials on Particular Time Frames

I was wondering if there was a way to enter somewhere Special Rates, within a certain time frame? Almost like a Last Minute Special. For example, I wanted to reduce my rate by $150 for a weeks rent…

(Posted Apr 2, 2014 9:00 AM)

General Help and Questions » Included Base price in Quote Template

Yes, exactly! Thanks!

(Posted Mar 8, 2014 2:45 PM)

General Help and Questions » Included Base price in Quote Template

Me again… Can you please include the base price option in the Quote Template? For example QTBASE? When I send a quote, I state that the rate is $700, plus taxes and fees, for a total of QTAMT. Th…

(Posted Mar 5, 2014 9:10 AM)

General Help and Questions » The security deposit for booking # xx needs to be released Email

Hi Michelle, I am back. Miss me? LOL Can you please include the Name of the person that the below email generates?… "The security deposit for booking # 281679 needs to be released" If possible,…

(Posted Mar 4, 2014 8:28 AM)

General Help and Questions » Overview and Info Screen

Hi Michelle, Can you please include the NOTES on these two pages? When I go in there, I would like to see the notes that the guest or myself have entered. Thanks, Claudia

(Posted Mar 4, 2014 8:23 AM)

Feature Requests » Would love to see the entire year on calendar + required phone #

I second that, Wendy! Preferably, their cell phone number. Also, for them to have to enter PET info. Whether it is 0 or 1. Claudia

(Posted Jan 7, 2014 10:24 AM)

General Help and Questions » Archived PDF File

I was able to see them before. Maybe it has more to do with the adobe reader, since I made it to default when opening. Could it be that?

(Posted Jan 6, 2014 9:02 PM)

General Help and Questions » Archived PDF File

I can't seem to be able to open the Archived PDF File under OwnerRez. I am trying to look at the Rental Agreement, which was agreed upon. Thanks, Claudia

(Posted Jan 6, 2014 4:08 PM)