Experience the difference of "Elite".

Not all inquiries go to ownerRez

cp9293
Jun 1, 2015 9:44 PM
Joined Apr, 2012 393 posts

Seems that some enquiries from homeaway/VRBO are not going to OwnerRez. Do you know what is going on? It is in la st few days. I have to manually enter them.

Thanks,
Claudia

Chris Hynes
Jun 2, 2015 1:50 PM
OR Team Member Joined Oct, 2012 1353 posts

We collect all emails we get from VRBO/HomeAway and you should see them either as inquiries or as an "unrecognized inquiry" email if we can't automatically parse them. Have you been seeing that unrecognized inquiry email or nothing at all? Can you double check your HA account and make sure that your @inquiryspot.com email (from https://secure.ownerreservations.com/inquiries/instructions) is properly configured there?

cp9293
Jun 2, 2015 2:39 PM
Joined Apr, 2012 393 posts

Unrecognized is only when I respond back via homeaway. However, those made it through to ownerRez already. I am talking about the ones that come in, but nothing is showing in ownerRez. I have to Create an Quote, manually.