Recently, we've been forced to make a corporate decision as it relates to pricing.
Users will no longer have free service in exchange for an OwnerRez-created merchant account.
We will be contacting each OwnerRez merchant customer directly about this news with more details on why we are making this change and the history behind it. The details are not something we want to share on our public website as it involves some bad acting on the part of our merchant account partner.
This was a very hard decision to make and something that we debated for more than six months. In the end, we were forced into making this change because of our merchant account partner's actions.
If you are not an OwnerRez merchant customer but would like to know the details, please contact us directly and we'll let you know.
What Will I Be Charged?
All customers, whether you use an OwnerRez-created merchant account or not, will begin paying the usage-based pricing that is listed on our website for all invoices created after February 1, 2015.
For instance, if your invoice day is in the first week of February, that invoice will show usage-based pricing for all bookings that were created during the month of January.
We know some customers will be frustrated with this change. More than half of you have been merchant customers and have never paid monthly fees. Please give us time to explain the details to you, by email, and we hope that you'll understand why this change is necessary. We are working on developing monthly fees that are not usage based for those customers that prefer that type. In the meantime, thank you for using OwnerRez and we look forward to a great new year of features in 2015.