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Archived PDF File

cp9293
Jan 6, 2014 4:08 PM
Joined Apr, 2012 393 posts

I can't seem to be able to open the Archived PDF File under OwnerRez. I am trying to look at the Rental Agreement, which was agreed upon.

Thanks,
Claudia

Michelle J
Jan 6, 2014 8:41 PM
OR Team Member Joined Jan, 2011 582 posts

Hi Claudia,

Can you be more specific about which booking you're having problems with? I looked through some of the recent bookings in your account and the archived renter agreements are there (and opening fine) same as ever. At least, for me. I tried multiple browsers too.

-Michelle

Michelle J
Jan 6, 2014 8:43 PM
OR Team Member Joined Jan, 2011 582 posts

If you're wondering WHERE it's located, follow these steps:

1) Open the booking in question
2) Click the Legal tab
3) Click the Archive PDF button at the bottom of the form.

If the booking just occurred (inside the last 3 minutes) the PDF may still be pending archive. It can take as much as 3 minutes after a booking comes in for the PDF to be finalized and archived.

-Michelle

cp9293
Jan 6, 2014 9:02 PM
Joined Apr, 2012 393 posts

I was able to see them before. Maybe it has more to do with the adobe reader, since I made it to default when opening. Could it be that?

Michelle J
Jan 7, 2014 12:17 PM
OR Team Member Joined Jan, 2011 582 posts

It could very well be the reader/viewer program you're using.