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System Messages vs Triggers

Southbound Stays
Feb 3, 2020 8:38 PM
Joined Dec, 2019 3 posts

New to Owner Rez and working through system messages vs triggers. I set up several email triggers (I already them from my old PMS) but then I discovered all of the system messages. It seems like there is a bit of duplication and I'm trying to figure out if its more appropriate to use system messages or triggers for many of the booking-related messages. There seems to be more functionality with triggers so curious what others are doing. Would love to see / hear examples of when you may be using system messages over triggers and why.

Chris Hynes
Feb 7, 2020 5:24 PM
OR Team Member Joined Oct, 2012 1375 posts

Yep, there can be duplication but triggers are generally more flexible than system messages. Sometimes you'll start with the system message because it's easy and simple and then turn that off and use a trigger instead when you want complex send criteria or different configurations per property that can't be handled with merge fields.

Here's a bit of general info on system messages vs triggers: https://www.ownerreservations.com/support/articles/system-messages-triggers