I asked support about this and they said I should set the trigger for when the rental agreement is signed since that's when most people would enter their security deposit. But the problem I imagine is that a user will go through the flow to sign the rental agreement, then when it comes to the security deposit, they decide not to do it right then and there because maybe they realize they don't have the right card. But since they already signed the rental agreement, they will instantly get a notification from airbnb for the message I want to send them containing the door code. So they'll receive the door code even though they haven't paid the deposit. Does anyone know a way around this? The only thing I can think of is to tell guests there are two steps that must be done in order. I will give them a link to the security deposit and a link for the rental agreement and I'll say that the steps must be completed in order. So as long as I trust them to complete the steps in order, then whenever they sign the rental agreement they would have also already completed the deposit, and thus the trigger will send them a message containing the door code.
I have the same issue and actually just reached out to OR support by email a few days ago to reiterate my request for a better possible workflow here.
I've thought about writing it up as a Feature Request in the feature requests forum. If you get around to it before I do, I'll definitely upvote your request.
Please make the write up I will upvote and give my support. I don't get it. This seems like an incredibly obvious loop hole here. Signing the rental agreement is an "event" that a trigger can respond to. So too is the security deposit. I don't understand what the problem is. The entire purpose of me moving from Hospitable last week is because I want to automate security deposits. To be fair, ownerrez does have a decent system for security deposit automation, which none of the other PMS do, but I didn't expect to have to do this two step dance. And while I'm on the topic I might as well list out my other complaints that Hospital does perfectly fine.
1. Messaging on a certain day of the week for trash reminders
2. Messaging on VRBO. As in messaging anything at all. I can't believe ownerrez doesn't support this.