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Rex C

OwnerRez Team Member
Joined August 2021
35 posts
Topic

Feature Requests » Template Fields for Agreement, info guest needs to ADD

This article may be beneficial to you: https://www.ownerreservations.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance

(Posted Jan 23, 2023 6:13 PM)

Feature Requests » Affirm payment option

Can you provide more details about what you found?

(Posted Jan 12, 2023 10:03 PM)

Feature Requests » Trigger to send instant message once criteria met

Currently, the "trigger events" list is limited, primarily related to the time of booking or edits are made to the booking. However, at the bottom of the list is an option for triggering at the time …

(Posted Jan 10, 2023 5:36 PM)

Feature Requests » Tag Triggers

Triggered emails are limited to a maximum of thirty days after departure. You do have the option to send a message about leaving a review or a future return booking, as long as you schedule it less t…

(Posted Jan 4, 2023 5:14 PM)

General Help and Questions » Payment (credit card) processors

Opayo does not integrate directly with OwnerRez, however they may work through one of our integrated gateways such as Authorize.net or Converge. Our Processor Recommendations page does have informati…

(Posted Dec 29, 2022 6:11 PM)

General Help and Questions » Template Messages

You can configure property-specific contact information under Settings > Theming: https://secure.ownerreservations.com/settings/theming

(Posted Dec 27, 2022 1:06 PM)

Feature Requests » Google Vacation Rentals Connectivity Partner

We have received enough interest to fill our list at this time. As development finishes and we are ready to begin bringing users into the beta, we will reach out to those on the list!

(Posted Dec 22, 2022 5:06 PM)

General Help and Questions » Profile photo required - Airbnb

Switching to Limited sync mode will allow you to make that change, however this will also affect the overall syncing between OwnerRez and Airbnb.    Limited - only rates, surcharges/discounts…

(Posted Dec 21, 2022 6:53 PM)

Feature Requests » Google Vacation Rentals Connectivity Partner

THANK YOU EVERYONE!    We have received enough interest to fill our list at this time. As development finishes and we are ready to begin bringing users into the beta, we will reach out to tho…

(Posted Dec 14, 2022 6:42 PM)

General Help and Questions » How do I trigger a message when the security deposit is set up?

This is not currently an option, but it is part of the plans for the Messaging redesign that is coming up. Our developers are looking to expand the Trigger scheduling system to include a handful of a…

(Posted Dec 14, 2022 11:01 AM)

Feature Requests » Wheelhouse

Hi Alanna, Nothing is off the table, it's just a matter of time. I see you just replied to the WheelHouse forum thread about OwnerRez integration, which is the best thing to do. The ball is curre…

(Posted Dec 6, 2022 5:01 PM)

Feature Requests » CRM Contacts - Filter by Property Booked

Hi Kilkenny team, The CRM export will show how many bookings each guest has made with you, but not property details because there may be multiple properties if a guest stays a few times. It may b…

(Posted Dec 5, 2022 5:43 PM)

General Help and Questions » Rates are off for airbnb

Hi UstlcRentals, We'll send you an email to dig further into this!

(Posted Dec 5, 2022 5:15 PM)

Feature Requests » Message trigger for security deposit scheduled

There are event-based trigger options as well, but they are currently limited. These options include booking creation/cancellation, payment, property changes, and Renter Agreement signing, currently …

(Posted Nov 30, 2022 5:29 PM)

General Help and Questions » Nonrefundable booking deposit

Charging the initial $50 as a cancellation fee would be the most common version of this that we see.    Keep in mind though, that wouldn't work for Airbnb bookings, as you have to use one of …

(Posted Nov 7, 2022 7:02 PM)

Feature Requests » PM Statements: Add Expense Categories

Hi Alece,   This should be already available, based on the configurations within your Settings > Statement Views. If you need assistance, please write an email to mailto:help@ownerreservatio…

(Posted Nov 7, 2022 6:16 PM)

Feature Requests » Implement Know you Customer (KYC) to make charge backs less lightly - ID Checking to lower Fraud.

Great question! Our development team has been in discussion with Stripe (and others) about implementing an Identity-type system into OwnerRez but we do not have a timeline for that yet.   …

(Posted Nov 7, 2022 12:51 PM)

Feature Requests » Full API sync with Breezeway

Hi Donna,   Nothing is ever "off the table", priorities can change and items can move to the top of To Do lists. Other recent comments above say that Breezeway is making progress towards …

(Posted Nov 3, 2022 11:01 AM)

General Help and Questions » Weird iCal behavior

I get a cancellation from BDC for October 2022 and my OwnerRez calendar is updated appropriately.  My Airbnb still has the booking.   If I block a date in OwnerRez, it will not update in Airbnb. b…

(Posted Sep 8, 2022 6:00 PM)

General Help and Questions » Guest name doesn't match VRBO

This is a known issue with Vrbo, they pushed out an update yesterday that they quickly rolled back upon being advised of this bug. They're working on fixing all affected reservations, no action is ne…

(Posted Sep 7, 2022 4:40 PM)