Experience the difference of "Elite".

Rex C

OwnerRez Team Member
Joined August 2021
14 posts
Topic

Feature Requests » API Integration - Minut Monitoring

Hi Chuck, It seems that Minut has jumped the gun with their instructions being published. They're working with us on integration but it has not yet been finalized and has not gone live.

(Posted 6 days ago)

General Help and Questions » VRBO issues

Hi Celia, You are correct, if you have any form of an account already created that triggers the longer API connection. The shortcut only works if the Vrbo account is created during the API proces…

(Posted Jul 18, 2022 4:59 PM)

General Help and Questions » Rate adjustments

Hi Brian, Rate Adjustments for API channels are made within the Settings > API Integrations > (Channel Name) page options.   If you're connected to Airbnb or Vrbo via iCal only, you can u…

(Posted Jul 15, 2022 12:51 PM)

General Help and Questions » Automated welcome message through Airbnb messaging so that guests know that ownerres emails are legitimate

Yes, you would want to set up that message as an OwnerRez Airbnb template, and disable your automated messages that are created within the Airbnb control panel. You can send out the Request for Rente…

(Posted Jun 8, 2022 3:48 PM)

Feature Requests » VRBO automated messages and API without card processing

Hi ShaRee, These are two limitations of the Vrbo API connection. We have been in active discussion with Vrbo regarding both topics. They are working on a Messaging API to allow access to Vrbo Mes…

(Posted Jun 1, 2022 6:42 PM)

General Help and Questions » "Calendar sync deactivated after 5 failures" VRBO calendar

Looks like Vrbo disabled iCal for any API connected account. If you go to any of those iCal links that have been disabled, it shows a Vrbo error:   data:image/png;base64,iVBORw0KGgoAAAANSUhEU…

(Posted Apr 7, 2022 10:31 PM)

Feature Requests » Lynx

Lynx can be connected using iCals but they do not have an API integration. Once you link the iCals, you will start seeing reservations inside Lynx as they sync. However, it can take up to an hour…

(Posted Mar 30, 2022 4:14 PM)

General Help and Questions » LQA spurious info

The most common cause for this is when the Pet Fee is set up without a Pet multiplier.    This should be set as "Pet for every ## above 0 up to Property Max". Airbnb and Vrbo only send one pe…

(Posted Mar 21, 2022 2:48 PM)

Feature Requests » Zapier Integration

We don't have an ETA on integration with Zapier yet but you may be able to set something up as a workaround until we have it available. This could possibly be done using triggered emails from OwnerRe…

(Posted Mar 16, 2022 12:54 PM)

Feature Requests » Integration with sendinblue

That could be a very good feature to have. If you are in any form of contact with their support team, you can ask them to write in to mailto:help@ownerreservations help@ownerreservations to start di…

(Posted Mar 1, 2022 6:52 PM)

General Help and Questions » Is Schlage encode automation enabled

Schlage Encode is now supported by RemoteLock and may be compatible with one or more other Lock Integration systems that OwnerRez is partnered to. https://www.ownerreservations.com/support/articl…

(Posted Feb 2, 2022 11:22 AM)

General Help and Questions » airbnb adds pet fees

Please email mailto:help@ownerreservations.com help@ownerreservations.com and be sure to include the ORB#### so we can look into this specific booking for you.

(Posted Feb 2, 2022 11:19 AM)

General Help and Questions » airbnb adds pet fees

Airbnb now includes Pet and Cleaning fees. I see that my cleaning fee has transferred over, but not my pet fees..or so it seems. Airbnb shows pets stay free and tells me all fees are imported via OR.…

(Posted Jan 13, 2022 5:31 PM)

Feature Requests » "Staying Between" Criteria for Triggers

While we don't have that trigger option at this time, the triggers can be set with those criteria. You can set the Departure date after Dec15 and Arrival date before Jan1 to catch anyone whose stay f…

(Posted Dec 16, 2021 3:00 PM)