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• Full Legal Cancellation Policies on Guest Forms, Sales Tax Options for Canceled Bookings, Airbnb RTB Option for Longer Stays!

  10 months ago

  ...er in a new "Booking Window & Duration" section. We hope this clarifies which time options are available for Airbnb.

  Learn more by reading the Request to Book (/support/articles/air-inquiries-and-stuff#rtb) section of the Airbnb inquiries, quotes, special offers, booking requests, pre-approvals (/support/articles/air-inquiries-and-stuff) support article. Full Legal Cancellation Policy Added to G...

• Deposits - Historic Deposits Pre-July 2022

  1 year ago

  ...of past payment and refund transactions that are unrecorded in your OwnerRez account. Where do you draw the line? Where do you begin recording deposits, and if you're not recording all the historical stuff, how do you get rid of it all so that it doesn't show up on the deposits screen?

  OwnerRez has created some solutions to help everyone get started as you review your Manually Record Deposits (https...

• New OwnerRez pricing for 2023

  1 year ago

  ...you, this will be a huge time-save and bring a lot of value to your existing OwnerRez account. 2023 Roadmap

  So what does the future look like at OwnerRez? More of the same, but also more of other stuff!

  * PM and Accounting work are continuing at full speed. I documented the deposit and Airbnb stuff above, but we are also working on delivering a Year-End report for PMs/Owners before the end of 20...

• Star Rating on Google, New Charges Grid, Other Rooms (eg. Kitchen), Disable Rates on Websites, Property Sharing Between Accounts

  1 year ago

  ...s... The star rating will only show on Google search results that are these pages on your website:

  * Your home page
  * Your reviews pages (if you have one showing)
  * Specific property pages

  So stuff like your FAQ or Availability page won't have a star rating on them when they come up in Google search results.

  Another important thing is to understand how the star rating and review count are cal...

• Night Columns on Owner Statements, Door Lock Cleanup, Bug Fixes

  2 years ago

  ...issues, look back at previous blog posts or the email messages that were sent directly to you with instructions on how to fix these issues. Door code cleanup

  Have you been annoyed by any door lock stuff recently? Well, we have! We've been building a list of stuff to tweak, and this past week we knocked out a bunch of it.

  First, we noticed a situation where you couldn't set a manual code on a blo...

• Videos on Websites, A Complete Cancelation Process for Bookings, PM Updates to Owner Statements, SMS Segments Clarity

  2 years ago

  ...k.

  Last week, we put out a chunky 26 update release with a new video feature and a long-awaited update to our cancellation screen. Let's run through it quickly before you fall asleep from wine and stuffing!

  * New Features
  * Enhancements & Tweaks
  * Bug Fixes New Features

  If you use our Hosted Website or WordPress Plugin, you can now show videos in the photo carousel for each property. This ha...

• Airbnb Messages Inbox, seeing owners, merging cancelled bookings, channel amenities for cleaning

  3 years ago

  It's Wednesday, so let's talk updates!

  This past week, we released a small part of the "long term stuff" I referenced last Wednesday. But what long term stuff, you say??! Think messaging. Think hosted sites. Think texting. Yeah okay, texting is kind of part of messaging.

  In the next few weeks and months, you'll see that area grow more and more. There are some exciting things going on with Host...

• Enhanced Surcharges, Discounts, and Add-Ons

  6 years ago

  ...al charges, upsells, etc. for guests during checkout. We've gotten a lot of feedback since then. Based on that we designed enhancements that smooth some of the rough spots and add new capabilities.

  Stuff that's new:

  * Season and booking criteria are now evaluated when showing Add-Ons to guests during checkout. Previously only property criteria was used. Now, all Add-Ons matching the season or seaso...

• Request To Book mode & Offline Security Deposits for Airbnb, Copy Seasons Forward, Rate Excel Import, New Vrbo Amenities (Wifi!)

  2 years ago

  ...le night/weekend rate for a single season and property. You'll define the season and property by name or ID and then put in the nightly and weekend night rate. Simple!

  That's it for the shiny new stuff, but there's a lot more to go through as we move into enhancements and bug fixes... Enhancements & Tweaks

  Let's cover the channel stuff first, and we'll start with Airbnb.

  We added an option wher...

• Stripe Connect and 3D Secure 2, Better Handling of Failed Cards, Last Minute Bookings w/o Security Holds

  3 years ago

  ...remains the same. If you do happen to be the lucky European merchant that needs this, your guests will see something like this when they're confirming their booking:

  For most of you, this new 3DS2 stuff will never be used because you're not a European merchant. However, this work lays the foundation for other security enhancements that might affect you in the future.

  We're proud to be one of the...

• Tags, Myriad SMS & Messaging Updates, Door Codes for Blocked-Off Time, Better iCal Matching and 20+ Bug Fixes

  3 years ago

  ...article sidebar to auto-shrink except for the current category.

  Now let's talk messaging!

  Most OwnerRez clients have not yet seen or experienced the new SMS feature, so I apologize for mentioning stuff you may not be able to see yet! 😇 But oh well, here I go anyway...

  If you have more than one SMS number on your account, it was previously picking the default number. You can now see, and select...

• Fee Categories, Separating Surcharges & Discounts, Show Non-Vrbo Reviews on Vrbo Listings, Attach Files to Contacts (Guests)

  2 years ago

  Happy Hump day, everyone! 🐫 We have 37 updates to discuss with some exciting new features to start it off. While our focus continues to hover around the PM module, we knocked out some other stuff this week that will fortify the ongoing 2021 roadmap. Here we go.

  * New Features
  * Enhancements & Tweaks
  * Bug Fixes New Features

  For years, OwnerRez has tried to guess what your fees types are so th...

• Damage Protection coming soon - get covered and get paid!

  11 years ago

  ...ests happy; keep them coming back; make them want to refer you to their friends and family. They are far less likely to do these things after an awkward confrontation over damages.

  Make sure broken stuff is actually acknowledged and addressed.

  Let's face it - knobs and dishes break, walls get dented and scratched, towels and sheets get stained. And even worse than having to fix these things is not...

• Update History No Longer Carpooling With The Blog

  14 years ago

  ...ture of the Internet. I was told that blog posts should be persistent and reflect the time in which they were written, even if they now seem obsolete. So, as much as it pains me, I'll leave the old stuff alone.

  We've also added comment capability to the update history so you can let us know what you think when stuff happens. As with the blog, the comment capability is available via the forums under...

• Paul W in response to: Make the Inbox feature similar to other messaging apps and inboxes

  6 months ago

  ...s.  I hope you will take this seriously coming from an active user. by Tim (/forums/users/347372377) – Jul 17, 2023 7:38 PM (UTC)

  Tim, you hit every major thing right on the head!  Your list of stuff is already on our internal UX tasking re: unified inbox, along with a bunch more, so it's like you have inside access to our project boards! 😱

  If I made a list of the top 10 items that are most...

• Paul W in response to: How many OR users are integrated with QuickBooks?

  1 year ago

  ...s...  Thanks for your candor!  I appreciate your frustration, believe me, and 2022 was supposed to be "the year of accounting" over here.  We've had a lot of meetings about it and tasked out a lot of stuff.  Frankly, we continue growing on many fronts and have had to tackle some major PM and Channel work along with some dev-ops and sys-ops stuff to handle the growth.  We pride ourselves on having solid...
• Chris Hynes in response to: Portal access for owners and staff released!

  6 years ago

  Yep! We'll be adding a cleaning date as part of our next update to PM and the portal stuff. Fear not, the cleaning date itself on the booking will be part of the base package.

  The PM/housekeeping package will get an additional workflow around the cleaning date where a cleaner can be assigned to a booking, the owner or cleaner can set the date, and then the cleaner can accept the cleaning and mark it...

• Glenn Moore in response to: Portal access for owners and staff released!

  6 years ago

  Yep! We'll be adding a cleaning date as part of our next update to PM and the portal stuff. Fear not, the cleaning date itself on the booking will be part of the base package.

  The PM/housekeeping package will get an additional workflow around the cleaning date where a cleaner can be assigned to a booking, the owner or cleaner can set the date, and then the cleaner can accept the cleaning and mark it...

• BlueMtnCabins in response to: Providing Streaming TV

  5 years ago

  ...Fire sticks (even if I had streaming internet). I practice KISS method... which may not be cheapest per-month, BUT saves me money in time and aggravation - everyone knows how to operate simple DISH stuff and they have channels that they expect. I had to add Hallmark package around Christmas because I didn't have it (go figure) and 2 separate families in 2 separate cabins were requesting it.

  I am su...

• JTVRs in response to: Amenities

  4 years ago

  I am just pointing out that the amenities are often illogical, unclear, not standardized, favoring rare stuff (raclette, lobster pot) and leaving out common stuff (porch, fire pit) , etc.

  Allow customization also (horseshoe pit/quaits)

  start perhaps with amenities/real estate features from hotel/real estate/camping sites that are fairly standard (at least for USA/Canada).

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