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Hi Steve,
Files that are uploaded manually by yourself to your account are able to generate a public link and send to guests via templates. We have a small guide on that process here - https://ww…
(Posted May 22, 2023 10:54 AM)
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May 22, 2023 10:54 AM |
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Hi John, to change those settings Chris shows in his screenshot you'll want to navigate via PM > Owners > Owner In Question > Change > Settings. Once you've changed that default for the owner, then y…
(Posted May 22, 2023 10:31 AM)
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May 22, 2023 10:31 AM |
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This is doable via CSS, if you navigate via Settings > Hosted Websites > Website in Question > Theme & Layout > CSS you can either paste code provided to you or your own in this section to modify man…
(Posted May 18, 2023 1:22 PM)
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May 18, 2023 1:22 PM |
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It may be worthwhile reading through this article if you haven't already:
https://www.ownerrez.com/support/articles/bookings-display-for-cleaners#portal-access
Here's a key excerpt from that …
(Posted May 17, 2023 3:37 PM)
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May 17, 2023 3:37 PM |
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Hello,
You have the ability to upload your floor plans as PDFs within your Account > Files (https://app.ownerrez.com/account/files) page. This would allow you to grab the public URL for said fi…
(Posted May 11, 2023 5:34 AM)
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May 11, 2023 5:34 AM |
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Hi Alana,
I also wanted to jump in and add some information here for you,
Generally when creating a custom view, or generating a statement the system does provide small descriptions within mo…
(Posted May 10, 2023 1:13 PM)
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May 10, 2023 1:13 PM |
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Hi,
For specific issues such as the one you're detailing, I'd recommend emailing into our helpdesk at help@ownerreservations.com (mailto:help@ownerreservations.com) with details such as the rel…
(Posted May 8, 2023 2:06 PM)
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May 8, 2023 2:06 PM |
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A PM lock should prevent any and all changes to the financials of a given booking. This is no exception with channel bridge or the API transaction sync.
(Posted May 8, 2023 12:16 PM)
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May 8, 2023 12:16 PM |
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Hi,
In the past running Channel bridge would be our first recommendation, but as of the week we have a new transaction sync option you can opt into if you'd like. This should automatically handle…
(Posted May 4, 2023 12:50 PM)
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May 4, 2023 12:50 PM |
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Hi Tarki,
We completely agree, the filter option is super powerful!
We have no plans to stop supporting the old ribbon view, it should remain available at least until the old filter option is…
(Posted May 4, 2023 11:56 AM)
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May 4, 2023 11:56 AM |
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At this time the only means to leave private feedback is within the review itself, either from the CRM dropdown, or the reviews tab of a booking. Within the automated 5 star review process, there is …
(Posted May 3, 2023 1:25 PM)
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May 3, 2023 1:25 PM |
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Ken was partially correct, we have similar stuff planned, but nothing that quite tackles what you're looking for. I'd recommend turning this into a FR at this time.
(Posted Apr 27, 2023 12:39 PM)
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Apr 27, 2023 12:39 PM |
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Hi Mila,
If you'd like specific help with those numbers you're seeing that do not match your calculations, please do email our help desk. The request will likely hit my desk and I can take a dire…
(Posted Apr 27, 2023 11:43 AM)
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Apr 27, 2023 11:43 AM |
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Hi Allison,
We actually have an upcoming release with an included feature that should be fixing this.
~Caleb
(Posted Apr 18, 2023 12:35 PM)
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Apr 18, 2023 12:35 PM |
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Hi,
Currently you are able to create an email template with the category of "Owner Statement" via Settings > Templates > Create Email Template > Owner Statement
https://ownerrez.zendesk.com/a…
(Posted Apr 11, 2023 7:45 PM)
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Apr 11, 2023 7:45 PM |
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Hi Jeremy,
I went ahead and tried to be proactive, I took a look at what I believe to be your listing and it appears that Houfy is properly calculating a 7% weekly stay discount, based on what is…
(Posted Mar 13, 2023 2:12 PM)
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Mar 13, 2023 2:12 PM |
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Hi Gus and Lindsey,
I wanted to make sure you received our response to your help request,
we had to trace some additional things because Lynnbrook was saying they weren't receiving any …
(Posted Mar 13, 2023 1:29 PM)
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Mar 13, 2023 1:29 PM |
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The shift+click function typically works whenever there is a table present. There may be edge cases as well, but on the page you've displayed in your screenshot it does not work.
(Posted Mar 3, 2023 12:48 PM)
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Mar 3, 2023 12:48 PM |
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Hi Charlie,
If the booking is an upcoming booking, the system should already display it on the sidebar for you to click on. This typically would stay up during any screen of the guest record. If …
(Posted Mar 1, 2023 5:28 PM)
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Mar 1, 2023 5:28 PM |
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Currently OwnerRez supports shift+click to select multiple entries on a list at the same time. The way this works is if you select the first box check box, then shift+click the bottom box, it'll sele…
(Posted Feb 28, 2023 5:15 PM)
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Feb 28, 2023 5:15 PM |
