I'm having trouble deciphering the different owner columns and options on owner statement views. Is there a page that explains each column? ie Owner Revenue vs Owner vs Owner Net?
Some useful additional information can be found on these pages:
I also wanted to jump in and add some information here for you,
Generally when creating a custom view, or generating a statement the system does provide small descriptions within most column headers via hovering your mouse over the question marks, that being said I understand it can still be pretty confusing and you did ask specifically about the owner columns, so lets break those down further.
Owner Revenue: This is everything the owner can see, i.e. no pre-deducted expenses, -- owner amount + pm commission - any 100% commission charges
Owner Net: This is the payout amount, the net they get after commissions and any pre-deducted expenses removed etc, with owner remitted taxes added and owner paid damage protection removed. In simpler terms this is the amount remaining after taxes and damage protection has been paid.
Owner Amount: This is is the same amount that would be remitted, and also is similar to owner net with the difference being you would get PM remitted taxes deducted but no owner remitted taxes added
To help illustrate these differences we made some example bookings in a test account and threw this statement together for you. The first booking, the PM handles Damage protection/Taxes while the second booking the owner handles them.
I hope this alleviates any confusion leftover, and please let us know if you have any further questions.
I am having a similar issue, when running a owner statement at the end of each month, we noticed that that 'total bookings' at the very bottom does not match the owner's amount when all added together. Does anyone know what number add together to equal the total bookings number?
I just responded to your ticket regarding this as well, In short the grand total is calculated using the "Remitting now" column value. We generally always recommend including that column when making a custom view, as leaving it off can result in numbers not visually adding up.
I'm having a similar issue as you. The only bookings showing a $ amount in the "remitting now" column are my direct bookings. Do you know how to get them to show up for Airbnb and VRBO?
If a booking is showing on the statement but the remittance column is zero that indicates that theirs likely no proper payment info.
The system uses this formula to calculate the "can remit" field, which is then used for remittance: "Lesser of Owner Amount x Guest Paid % or In Period %". So if a guest paid nothing, or there's no transactions on a booking the system will input a 0% for guest paid. If you're using a custom statement view the "Can remit" and "guest paid" columns may not be visible, I'd recommend previewing a statement with the "Full view" for troubleshooting purposes.
If you still have concerns or questions over that please feel free to email our helpdesk and a colleague or myself will take a look at the specifics of your account.