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Adding a "Private Feedback" section to the review process

Status: Released 0 Votes
Chris Hynes
Jul 23, 2021 7:11 PM
OR Team Member Joined Oct, 2012 1338 posts

Hey Alece! If you go to a booking, go to the Reviews tab and click the "Request from Guest" button, you'll see what the guest review experience looks like.

There is a Public Review box at the top, and then at the bottom of the guest form there is a Private Feedback box to collect that private feedback as well.

Alece
Jul 23, 2021 6:31 PM
Joined Jan, 2020 51 posts

I want guests to feel free to share any constructive criticism they may have, but would obviously want them to feel encouraged/know they can do so privately rather than including it in their public review (as they can on certain platforms). Would love to see a "Private Feedback" section included in the OwnerRez review process itself.

Chris Hynes
Jul 23, 2021 7:11 PM
OR Team Member Joined Oct, 2012 1338 posts

Hey Alece! If you go to a booking, go to the Reviews tab and click the "Request from Guest" button, you'll see what the guest review experience looks like.

There is a Public Review box at the top, and then at the bottom of the guest form there is a Private Feedback box to collect that private feedback as well.

Alece
Jul 28, 2021 12:07 PM
Joined Jan, 2020 51 posts

Thanks, Chris. I'd added this here after Paul responded suggested via email that I add it as a feature request. Thanks for clarifying that it is already available!