Experience the difference of "Elite".

Tarkan C

Joined May 2020
65 posts
Topic

General Chat » HomeToGo (horrible expereince)

Hello all,   I wonder how your experience is with HomeToGo. For us, it was a horrible experience. Extremely low quality guests, bookings with stolen cards, mixed up bookings (although the gue…

(Posted 18 hrs ago)

General Help and Questions » Airbnb bookings come into OR with US phone code "1" regardless of the phone number

Hello, there is a recent problem: Airbnb bookings come into OR with US phone code "1" regardless of the phone number. For example German phone number   +4917624625363 comes as  (+1 4917624625363) +1 …

(Posted Oct 9, 2023 8:05 AM)

Introduce Yourself! » VRBO removed the reviews that came from OR

I've sent an email to the OR support, as you suggested.  Please note that this is a serious problem because, as a result of this problem, our VRBO rankings are effected very badly! Here is th…

(Posted Jun 23, 2023 7:24 AM)

Introduce Yourself! » VRBO removed the reviews that came from OR

It looks like VRBO removed the reviews that came from OR. Do you experience the same issue?    VRBO stopped publishing new reviews that come from OR some time ago (see the following link) but…

(Posted Jun 20, 2023 9:25 AM)

Feature Requests » Ribbon view at a specific date

The filter option/function is a really powerful tool and therefore I still use the old version of the ribbon view. Please continue to support the old ribbon view until you add the filter option/funct…

(Posted May 2, 2023 1:38 PM)

General Help and Questions » Hometogo and another disputed payment from the guest (OR team please pay attention)

Another guest who came via Hometogo disputed the payment as fraudulent (1332 Euros!)  5 adults stayed at our apartment for 5 nights and after 27 days of their stay, they disputed the payment.  …

(Posted Dec 31, 2022 4:55 AM)

General Help and Questions » Payment (credit card) processors

I wonder if there is a current list for OR supported payment processors that work for UK businesses?   Does Opayo work with OR?    Stripe fees are so high, so I'm desperate to find a …

(Posted Dec 29, 2022 4:41 PM)

General Help and Questions » run reports to see historical payment info from disabled properties

Thank you for the workaround you suggest but this is very inconvenient for handling data from disabled properties.  I believe you have to do something about this...

(Posted Nov 29, 2022 2:03 PM)

General Help and Questions » run reports to see historical payment info from disabled properties

Agree with the others, when a property is disabled, there should be a possibility to be able to get the data into the reports.

(Posted Aug 13, 2022 4:37 AM)

Feature Requests » Zapier Integration

Integration to Zapier or to a similar tool is really very important. Hope it gets implemented soon.

(Posted Aug 8, 2022 5:42 AM)

Feature Requests » Better booking notes

Notes part of bookings is a very critical part for us and we use it in various ways. Some improvements in the booking notes area would be wonderful: Here are some suggestions: 1) Possibility …

(Posted Aug 7, 2022 5:18 PM)

General Help and Questions » Are you aware that you pay commision to VRBO for extra sevices you sell to your guests (e.g. airport transfers)?

Is there a specific reason why OR support doesn't give a reply to this topic?

(Posted Jun 17, 2022 4:24 AM)

General Help and Questions » Are you aware that you pay commision to VRBO for extra sevices you sell to your guests (e.g. airport transfers)?

I couldn't get a satisfactory reply from OR support for this issue and hoped that putting my question here in the forums would help to get a proper reply. Can someone from OR support can give a prope…

(Posted Jun 10, 2022 3:40 PM)

General Help and Questions » Are you aware that you pay commision to VRBO for extra sevices you sell to your guests (e.g. airport transfers)?

Vrbo charges their 3%/8% commission on the total rental that you process through their platform.  If you don't want them to charge you to process it through their platform, take those non-compulsory …

(Posted Jun 3, 2022 5:05 AM)

General Help and Questions » Are you aware that you pay commision to VRBO for extra sevices you sell to your guests (e.g. airport transfers)?

The only fee I have is cleaning fee and it was subject to commission when I had commissioned listing (now on subscription). Cleaning fee is mandatory and is shown in quotes. I do not add fees after b…

(Posted Jun 3, 2022 5:03 AM)

General Help and Questions » Are you aware that you pay commision to VRBO for extra sevices you sell to your guests (e.g. airport transfers)?

any fees chargeable to the guests are subject to commission.  by /forums/users/347324552 BlueMtnCabins – May 31, 2022 3:42 PM (UTC) Who says so? My VRBO acccount manager doesn't say this... She …

(Posted May 31, 2022 3:26 PM)

General Help and Questions » Are you aware that you pay commision to VRBO for extra sevices you sell to your guests (e.g. airport transfers)?

Is there anyone from OR who'll reply to this thread? VRBO says only compulsory fees (extra charges) that are part of the inseparable part of the booking are subject to VRBO commission but currently a…

(Posted May 30, 2022 5:02 AM)

General Help and Questions » Are you aware that you pay commision to VRBO for extra sevices you sell to your guests (e.g. airport transfers)?

Hello Chris, Thank you for your feedback... Actually my guest representative from VRBO was surprised about this. She was clearly stating that only compulsory fees (e.g. extra person fee, comp…

(Posted May 27, 2022 2:13 PM)

General Help and Questions » Are you aware that you pay commision to VRBO for extra sevices you sell to your guests (e.g. airport transfers)?

Are you aware that you pay commission to VRBO for extra services you sell to your guests (e.g. airport transfers)?   So, you add an extra service (a manual surcharge) to a VRBO booking in OR …

(Posted May 24, 2022 3:16 PM)

Feature Requests » "Current" view on the dashboard

At the moment "Current" button that we have at the dashboard shows previous day, current day and next day arrivals, departures and current stays and this creates a very long list even for 16 properti…

(Posted May 5, 2022 12:48 PM)