Experience the difference of "Elite".

Ken T

OwnerRez Team Member
Joined August 2019
1572 posts
Topic

General Help and Questions » combining calendars for multiple OR properties?

Yes! That's the Mutual Block feature: https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff

(Posted Jan 9, 2020 9:05 AM)

General Help and Questions » Exported calendar to google calendar, but showing wrong check in time

The OwnerRez iCal calendar feed is sent with its timezone set - in your case, to Eastern time. I was suggesting that *your own* calendar might have its timezone incorrect, and it sounded like that's…

(Posted Jan 8, 2020 11:33 AM)

General Help and Questions » What does this message in the Booking Detail report mean?

The "No Reminder" badge indicates that the payment reminder emails have been skipped or turned off. You can see this in the Email tab of each of the bookings. They can be skipped and turned off on …

(Posted Jan 8, 2020 11:13 AM)

General Help and Questions » Exported calendar to google calendar, but showing wrong check in time

Aha, maybe that is the problem after all! These look to be Google's instructions for changing the timezone setting on their calendars: https://support.google.com/calendar/answer/37064?co=GENIE.Plat…

(Posted Jan 8, 2020 11:10 AM)

General Help and Questions » Exported calendar to google calendar, but showing wrong check in time

Yes, this has been a known issue for a long time, and there doesn't appear to be a consistent way to fix it. Our iCal calendar feed is exporting the correct timezone and time information, so accordi…

(Posted Jan 8, 2020 10:54 AM)

General Help and Questions » Bookmarks

OK, gotcha. You can do this on a Custom Page in your Hosted Website, where you control all the content on the page (that is, it isn't automatically generated by OwnerRez). Looks like your site has …

(Posted Jan 8, 2020 10:44 AM)

Feature Requests » Property listing details report

What would you actually use this for? There are several hundred individual data points for each property if you include them all - that would be one huge and clumsy spreadsheet! And if you didn't i…

(Posted Jan 7, 2020 9:03 PM)

General Help and Questions » I have my reviews uploaded but the widget isn't working

Yes, this is a very common issue. You imported your reviews into OwnerRez, and as you say, you can see them all under CRM > Reviews. Look closely at that table though (you may have to scroll to the…

(Posted Jan 7, 2020 8:24 PM)

Feature Requests » Check-In & Out Allowed Days

Yes, we're seeing more and more requests for this feature, so it'll probably come along eventually.

(Posted Jan 7, 2020 2:05 PM)

Blog » Export to CSV/TSV, custom listing sites and disable properties

This blog post is from 7 years ago, so yes, it's a little out of date. What were you looking to be able to do? If it's regarding custom sources, take a look at the support docs: https://www.ownerr…

(Posted Jan 7, 2020 2:04 PM)

General Help and Questions » Integrate with Jersey shore regional sites

OwnerRez is able to import any information that is sent using industry-standard iCal calendart sync feeds. If your sites support them, you can import those feeds into OwnerRez and they should work. …

(Posted Jan 7, 2020 2:03 PM)

General Help and Questions » Bookmarks

There's no support doc on this, specifically. What exactly are you wanting to do?

(Posted Jan 7, 2020 2:01 PM)

General Help and Questions » Bookmarks

Yes - actually, the default design setup uses page anchors internally anyway. You should be able to create, for example, an FAQ list of questions that link down to the answers.

(Posted Jan 7, 2020 8:22 AM)

Feature Requests » Guest Registration Form

The OwnerRez rental agreements are designed to be signed electronically, so they don't need to be printed out. However, they're really HTML and can be rendered into PDFs, so it's possible to design …

(Posted Jan 6, 2020 12:28 PM)

General Help and Questions » Forum Search function

There is, actually - if you go into the Support area and use the search function there, it searches the forums too.

(Posted Jan 6, 2020 12:27 PM)

General Help and Questions » Questions on reviews

No, when reviews are displayed on your website, there's no link back to any OTA.

(Posted Jan 6, 2020 12:26 PM)

Feature Requests » Booking calendar enhancement request

Yes, we've been seeing more requests to make the calendar stripe configurable. That's probably something you'll see eventually.

(Posted Jan 3, 2020 3:42 PM)

Feature Requests » Trigger criteria: no review posted

Yes, we agree... it's on the development list. We have a number of improvements we want to do to the Triggers, and that's one of them.

(Posted Jan 2, 2020 12:42 PM)

General Help and Questions » Website footer

You can edit it in the Hosted Website settings, under the Edit Theme/Layout button, Footer tab. You can see the email field code included in there by default - just get rid of that, and save your ch…

(Posted Dec 30, 2019 8:01 PM)

General Help and Questions » Questions on reviews

You've imported a couple dozen reviews, but OwnerRez isn't always able to match the reviews to the correct property. For your collected reviews, it doesn't know the right property for any of them. …

(Posted Dec 30, 2019 8:43 AM)