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What does this message in the Booking Detail report mean?

Val Rogers
Jan 8, 2020 1:31 AM
Joined Oct, 2016 31 posts

I've run the Booking Detail report and I see a column called "Next Payment". Some of the bookings have this text in that column:

"[[date]] (balance) No Reminder"

But other bookings do not.

Please see the screen shot in the URL below to see what I am describing.

https://snipboard.io/M9GcYJ.jpg

What does this message mean, and why does it only show on some bookings but not others?

Ken T
Jan 8, 2020 11:13 AM
OR Team Member Joined Aug, 2019 787 posts

The "No Reminder" badge indicates that the payment reminder emails have been skipped or turned off. You can see this in the Email tab of each of the bookings.

They can be skipped and turned off on a per-booking basis, as well as per-property, so that's probably why some of them are and some aren't.

Valerie R
Jan 8, 2020 11:18 AM
Joined Sep, 2019 108 posts

Thank you, however, the settings for all of the properties are the same. I've not seen this notice before now....and don't know why all of a sudden it is appearing in the reports and for some properties but not all.

Chris Hynes
Jan 11, 2020 3:28 PM
OR Team Member Joined Oct, 2012 1353 posts

That's happening because those are VRBO platform bookings with balance due. We skip reminders on calendar imported bookings by default because you don't want a guest getting an email from OwnerRez when VRBO is already going to handle it.