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We just released another email-related update, this time focused on payment receipts.
In the past, payment receipts were automatic and hard-coded, meaning you couldn't change how they looked and …
(Posted Oct 4, 2012 10:59 AM)
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Oct 4, 2012 10:59 AM |
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For the past month, we've been working on our next big update to OwnerRez: templates and rich-text editing. On Tuesday evening, we released an update so that users can now begin using both. This is…
(Posted Sep 13, 2012 2:50 PM)
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Sep 13, 2012 2:50 PM |
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If you open your email in OwnerRez, you'll notice two things: the filters and columns have changed, and a lot more email messages are showing.
After releasing the new email sending/archiving framewo…
(Posted Aug 8, 2012 10:42 AM)
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Aug 8, 2012 10:42 AM |
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Claudia, we did find a low-level caching error that was erroneously created by the previous release. We have both successfully reproduced the bug on our end and fixed it. A release will be going ou…
(Posted Aug 4, 2012 2:52 PM)
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Aug 4, 2012 2:52 PM |
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Earlier this morning, we rolled out a major release that introduced our new sending/archiving framework for email.
When you first login, you'll notice the new 'Email' menu.
When clicked, you'll see…
(Posted Jul 31, 2012 8:06 PM)
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Jul 31, 2012 8:06 PM |
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Thanks, Claudia! We had to refactor quite a few things relating to email so that we had a solid foundation to build on. I know you're looking for customizable templates, tags and auto-responders. …
(Posted Jul 31, 2012 10:08 AM)
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Jul 31, 2012 10:08 AM |
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Our updater has been offline for several hours. We ran into some performance issues and took it offline to do some tweaking. We just now - literally 10 minutes ago - put it back online, and the upd…
(Posted Jul 5, 2012 9:46 PM)
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Jul 5, 2012 9:46 PM |
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Peter, thanks for starting this topic.
The replies on that HomeAway community thread, and elsewhere, are almost unanimously opposed to the changes, in one way or another.
As Michelle touched out, H…
(Posted Jun 29, 2012 4:06 PM)
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Jun 29, 2012 4:06 PM |
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Claudia, thanks! It's been a long time coming. We feel like we're a "real product" now instead of just a hobby that we were passionate about. Yes, you nailed it - existing users have a 7 day trial…
(Posted Jun 28, 2012 2:51 PM)
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Jun 28, 2012 2:51 PM |
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As you know, OwnerRez is heavily reliant on email.
From the first time you respond to a guest's inquiry to the last time (probably releasing their security deposit), the system sends an average of 8…
(Posted Jun 25, 2012 12:28 PM)
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Jun 25, 2012 12:28 PM |
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FlipKey recently changed the format of their inquiry emails. Our parsing system was unable to extract the departure date so you may have noticed some of your FlipKey inquiries arriving without a dep…
(Posted Jun 23, 2012 12:17 PM)
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Jun 23, 2012 12:17 PM |
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Right on the heels of HomeAwayConnect changing their website yesterday, FlipKey also recently made a small update that is causing syncing to be thrown off, though only on a case by case basis.
We've…
(Posted Jun 15, 2012 2:03 PM)
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Jun 15, 2012 2:03 PM |
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Wow, that was fast! The team did great work tonight. We successfully updated our syncing code, tested the connection and did a quick release.
We're still doing some extended testing now, after the…
(Posted Jun 14, 2012 11:15 PM)
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Jun 14, 2012 11:15 PM |
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Hey folks, I wanted to take a few minutes to post something official about this since we've been getting slammed with "what's going on?!" emails.
HomeAwayConnect.com changed their website this after…
(Posted Jun 14, 2012 9:00 PM)
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Jun 14, 2012 9:00 PM |
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I haven't noticed any problems with any of the grids. I just ran a few tests and clicked around. All pages are operating as normal. Link? ~Sam
(Posted Jun 10, 2012 7:25 PM)
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Jun 10, 2012 7:25 PM |
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Claudia, good point. There are a slew of other fields we want to put in there but haven't yet. That one should be really easy to slide in. I'll make sure that one is put in during the current spri…
(Posted Jun 6, 2012 8:20 PM)
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Jun 6, 2012 8:20 PM |
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Dave, I was going to come back with this. I thought that might be what you were looking at. That's a display issue with the quote - which we've flagged to fix ASAP - but the actual final PDF that's…
(Posted May 29, 2012 10:47 AM)
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May 29, 2012 10:47 AM |
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Thanks for the heads up, Claudia. That really helps. I'm looking into one other possibility right now.
(Posted May 29, 2012 10:13 AM)
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May 29, 2012 10:13 AM |
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Dave, we couldn't reproduce the problem so I took a look at the renter agreements in your account. You have two renter agreements, one of which is being used. I don't see anywhere in that renter ag…
(Posted May 29, 2012 9:45 AM)
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May 29, 2012 9:45 AM |
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In the past 24 hours, FlipKey changed the format of their inquiry emails. The change was very slight but it threw off our parsing logic.
Because of this, you may have received several "unrecognized…
(Posted May 28, 2012 12:45 PM)
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May 28, 2012 12:45 PM |
