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Code Field for last 4 digits of the Guest Primary Phone Number

Status: Released 42 Votes
Paul W
Jun 21, 2021 9:00 AM
OR Team Member Joined Jun, 2009 712 posts
Mitchell C
Jul 29, 2020 4:03 PM
Joined Jan, 2019 18 posts

It seems like many users could use a code field of the last four digits of the Guest Primary Phone Number. I set a custom field for that, but I have to enter the four digits manually. Many people use those digits for locks on primary entries and personal safes.

Janice T
Aug 5, 2020 1:56 AM
Joined Mar, 2016 62 posts

Mitchell C said:

It seems like many users could use a code field of the last four digits of the Guest Primary Phone Number. I set a custom field for that, but I have to enter the four digits manually. Many people use those digits for locks on primary entries and personal safes.

This is what works for me...
I set up a custom field with required entry during booking named "VERIFYCELL". The instructions say, "Please verify your mobile phone number."
When I send out the guest information email, I tell them that the door code will be the last 4 digits of the mobile number that they supplied when booking. I place the custom field code immediately after that sentence.

Joel P
Mar 31, 2021 4:55 PM
OR Team Member Joined Oct, 2009 52 posts

[Another topic was closed as a duplicate of this topic (https://www.ownerreservations.com/forums/requests/email-tag-for-the-last-4-digits-of-a-bookings-mobile-phone-number)]

Paul W
Mar 31, 2021 4:56 PM
OR Team Member Joined Jun, 2009 712 posts

[Another topic was closed as a duplicate of this topic (https://www.ownerreservations.com/forums/requests/email-tag-for-the-last-4-digits-of-a-bookings-mobile-phone-number)]

WaterfrontGem
Apr 2, 2021 9:06 PM
Joined Jun, 2019 5 posts

I'd prefer last X of number where X can be defined in settings. We use 7-digit phone number for a property in urban area where people could more easily see/watch you typing in a passcode.

PacViewLodging
Apr 7, 2021 10:52 PM
Joined Sep, 2019 41 posts

If you are going to do last 4 of phone can you also populate the Door Lock integration (Brivo) please?

Ken T
May 18, 2021 12:15 PM
OR Team Member Joined Aug, 2019 846 posts

[Another topic was closed as a duplicate of this topic (https://www.ownerreservations.com/forums/requests/door-lock-codes-phone-number)]

Ken T
May 18, 2021 4:57 PM
OR Team Member Joined Aug, 2019 846 posts

[Another topic was closed as a duplicate of this topic (https://www.ownerreservations.com/forums/requests/field-code-for-cell-number)]

Paul W
Jun 21, 2021 9:00 AM
OR Team Member Joined Jun, 2009 712 posts
Mitchell C
Jun 21, 2021 11:14 AM
Joined Jan, 2019 18 posts

So if I don't have the lock service, is there now an insert field for the last 4-digits of the Guest Primary Phone Number?

Ben
Jun 21, 2021 11:51 AM
Joined Jan, 2020 23 posts

Same problem, thought this would be one of the key features?

Joel P
Jun 21, 2021 12:07 PM
OR Team Member Joined Oct, 2009 52 posts

We did not add a merge field for last 4 of phone because that's a bit too specific.

Instead, if you want to insert the last 4 (or last 5/6/etc.) of the phone number, you can setup a manual door lock with a generation strategy of last 4 digits from the phone number, generated when the booking is created. Then, the door code merge fields will contain your selected subset of digits.

This approach is more flexible because it works for hosts with lock codes of any length up to 10 digits.

Ben
Jun 21, 2021 2:48 PM
Joined Jan, 2020 23 posts

I've created a manual door lock, and mapped all my properties to a lock (not sure if I even needed to map them as I simple want to have a merge field for the last 4 digits), but when I'm adding the door lock merge fields, it doesn't add the last 4 digits of existing number for any. Am I adding the wrong merge fields? What should they be? Thanks.

Joel P
Jun 21, 2021 3:14 PM
OR Team Member Joined Oct, 2009 52 posts

For existing bookings, the phone number door code will not be assigned because the booking was created before the manual door lock was mapped. You can use the batch update page to assign the door lock for all future existing bookings here: https://secure.ownerreservations.com/settings/locks/batch

For new bookings that come in after you map the manual door lock, the code will be assigned automatically as soon as the phone number is available.