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App for Guest

Status: Requested 8 Votes
Mike D
Sep 24, 2023 6:11 PM
Joined Jan, 2022 1 post

I saw that there was plans for an app that guest download for checkin info, codes,  property and suggestion info down the road a couple years ago, Any progress? If not can I get a list of these type of apps that OR integrates with? I am on vacation in Florida and the management co. Uses hospitality which is pretty user friendly. 

BlueSky Getwaway
Sep 25, 2023 6:46 PM
Joined Mar, 2022 32 posts

I think this is a great idea, my guests hate having to go through their emails for all the information.

Bri F
Sep 26, 2023 9:18 AM
OR Team Member Joined Mar, 2022 40 posts

Hi Mike,

While we don't have a guest-facing app in OwnerRez itself, I believe some of our Guest Communication integration partners may have what you're looking for.

You can explore those available integrations here - https://www.ownerreservations.com/integrations#GuestCommunication

Lisa S
Oct 15, 2023 10:34 AM
Joined Jun, 2022 16 posts

I would actually prefer a simple guest portal link, so guests don’t have to go download a whole new app. Just one link with all their stay info, including access to the legal agreement & amenities list, etc.  to bookmark until the end of their stay. 

BlueSky Getwaway
Oct 15, 2023 10:50 AM
Joined Mar, 2022 32 posts

That definitely would be great, everything is too scattered into different apps at this point, in my opinion, I don't want a different app for every portion of my business, I feel OR should have that and true cleaning portal and accounting, I hate having to use a digital guidebook and separate cleaning app for information that's already in OR, just needs a way to present it, A guest portal that shows them all the info in one simple place would be awesome.

Tim K
Oct 19, 2023 3:22 PM
Joined Jul, 2017 66 posts

I agree, a guest portal link to their booking would be sufficient. An app is overkill.


Luxury Oasis
Oct 19, 2023 5:34 PM
Joined May, 2023 6 posts

I use TouchStay for this.  I send them the link via email and repeatedly remind them to use this link and download as icon onto their phone.  they can send to their guest.  The app is linked up to OwnerRez and disables once guests checks out.

Shawn H
Nov 2, 2023 12:39 PM
OR Team Member Joined Aug, 2021 170 posts

As we are working to re-design/overhaul the current guest forms, when all done, they will be able to function more like a booking portal that guests can reference pre-arrival, mid-stay (during), and after their stay.

Mark M
Nov 2, 2023 12:56 PM
Joined Jun, 2023 1 post

Do you envision they will be able to send us messages through the portal instead of SMS/AIRBNB?

Shawn H
Nov 3, 2023 5:07 PM
OR Team Member Joined Aug, 2021 170 posts

Haven't gotten that far down the road yet. We need to get all the guest forms redone, think about additional guest booking flow things that we need to add, and determine the path for guests authenticating into the "booking portal" (without the need to manage logins/passwords). Not necessarily in that order either.

To answer your question, I would say we don't envision anytime soon, if ever.