Built by owners, for owners.

Will someone Zoom with me to set up emails?

Sojourn Intl.
Apr 14, 2020 5:06 PM
Joined Apr, 2020 8 posts

Hey all,
I am no doe doe but I am having the hardest time understanding setting up emails. I am a visual person and this site has been written by engineers with very little visual or explanation of what is happening.
Would anyone be willing to zoom with me and teach me the basics?

Scott
919-358-4015
scottsguesthouse@gmail.com

Dewey Getaway
Apr 14, 2020 5:11 PM
Joined Feb, 2020 47 posts

Agreed. It would be so helpful if there were an if/then guest journey flow chart to show when which emails are sent to whom when. I have no idea of the flow of these messages, so it's tough to know what to include in which message.

Ken T
Apr 14, 2020 5:13 PM
OR Team Member Joined Aug, 2019 669 posts

The whole message system was supposed to get a significant overhaul this summer, until everyone's schedule got all knocked out of kilter.

We do, however, have new resources working on doing training videos right now. Setting up emails is on that list.

Sojourn Intl.
Apr 14, 2020 5:38 PM
Joined Apr, 2020 8 posts

Ken we know you mean well but we need help now. Is there any community people who would be willing to do a little hand holding?
Scott

BlueMtnCabins
Apr 15, 2020 5:10 PM
Joined Jun, 2016 956 posts

I can. email me at mybluemountainlodge@gmal.com

Ellen E
Apr 15, 2020 8:05 PM
Joined Feb, 2020 11 posts

I'd love to join the Zoom. I will email you!

Lydia B
Apr 15, 2020 10:03 PM
Joined May, 2019 159 posts

Scott and Gwen

Check out the Facebook Group "Unofficial OwnerRez Support". Lots of folks there who can help you and wonderful info from people with OwnerRez experience.

We all have ways of doing things so it's good to hear the group's input which will allow you to decide what works best for you.

Sojourn Intl.
Apr 16, 2020 2:57 PM
Joined Apr, 2020 8 posts

Thanks All.... I figured out the basics of emails.
Now on to other tweeks

DianneD
Jul 11, 2020 6:44 PM
Joined Oct, 2018 34 posts

I just wanted to say thank you to the Facebook group ‘people’ - I get a lot of help and quiet support from it

DianneD
Jul 11, 2020 6:46 PM
Joined Oct, 2018 34 posts

Where are you up to with the library of training videos ? This will be incredibly helpful not only for newcomers but for refreshing knowledge and continuing to implement more or good stuff

Chris Hynes
Jul 13, 2020 12:42 PM
OR Team Member Joined Oct, 2012 1338 posts

There are a bunch of videos in the support articles section now, like the Bird's Eye View that takes you through a high level overview of everything: https://www.ownerreservations.com/support/articles/overview-a-bird-s-eye-view

You can also follow our YouTube channel, they're all over there too: https://www.youtube.com/channel/UCoghNwfLtsc0_vhD5iKNuJQ