I am no doe doe but I am having the hardest time understanding setting up emails. I am a visual person and this site has been written by engineers with very little visual or explanation of what is happening.
Would anyone be willing to zoom with me and teach me the basics?
Agreed. It would be so helpful if there were an if/then guest journey flow chart to show when which emails are sent to whom when. I have no idea of the flow of these messages, so it's tough to know what to include in which message.
The whole message system was supposed to get a significant overhaul this summer, until everyone's schedule got all knocked out of kilter.
We do, however, have new resources working on doing training videos right now. Setting up emails is on that list.
Ken we know you mean well but we need help now. Is there any community people who would be willing to do a little hand holding?
I can. email me at firstname.lastname@example.org
I'd love to join the Zoom. I will email you!
Scott and Gwen
Check out the Facebook Group "Unofficial OwnerRez Support". Lots of folks there who can help you and wonderful info from people with OwnerRez experience.
We all have ways of doing things so it's good to hear the group's input which will allow you to decide what works best for you.
Thanks All.... I figured out the basics of emails.
Now on to other tweeks
I just wanted to say thank you to the Facebook group ‘people’ - I get a lot of help and quiet support from it
Where are you up to with the library of training videos ? This will be incredibly helpful not only for newcomers but for refreshing knowledge and continuing to implement more or good stuff
There are a bunch of videos in the support articles section now, like the Bird's Eye View that takes you through a high level overview of everything: https://www.ownerreservations.com/support/articles/overview-a-bird-s-eye-view
You can also follow our YouTube channel, they're all over there too: https://www.youtube.com/channel/UCoghNwfLtsc0_vhD5iKNuJQ