Two questions about quoting vs answering
Monica R
Registered: 2/27/18
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Two questions about quoting vs answering
Apr 2, 2019 3:36 PM
I've looked through the forums to see if anyone else has asked these questions, and I don't see it, so I'll ask. Question 1: When I manually create an inquiry, it has a space for "comments" however these comments show up in the email when I answer it. I thought those comments were just for me to see. Thank goodness I scrolled all the say down and saw them, so I could manually delete them. If the guests can see that field in their email message, what is that comment section for? Question 2: In answering a manually created inquiry, a quote gets created and appears at the bottom of the email. However, after I hit "send email now" I'm confused as to why the system urges me to send the quote again in a separate email, after I've just sent the quote in a reply. Am I making sense? Thank you! |
BlueMtnCabins
Registered: 6/6/16
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Re: Two questions about quoting vs answering
Apr 3, 2019 2:56 PM
Monica R said: I've looked through the forums to see if anyone else has asked these questions, and I don't see it, so I'll ask.Question 2: In answering a manually created inquiry, a quote gets created and appears at the bottom of the email. However, after I hit "send email now" I'm confused as to why the system urges me to send the quote again in a separate email, after I've just sent the quote in a reply. Am I making sense? Thank you! because you used a "reply to inquiry" instead of "send quote" for your manual reply possibly? here is the template i Use for quote ( here in forum it is not formatted but real template has boldface, highlights, bullet points, links, property photo etc) :
Thank you for your inquiry about {PNAME} ({PIMGCAPTION}). Our cabin is a private vacation home, rented out by owners Victoria and Todd (we do not use a management company or an agent). The quote is shown below for the dates you requested. First, please review Booking and Rental information for our cabin: NO smoking ~ NO pets ~ NO house parties. {QPROPAVAILOTHER} |
Chris Hynes
Registered: 10/19/12
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Re: Two questions about quoting vs answering
Apr 5, 2019 1:20 PM
Thanks @BlueMtn! Some more details: 1) The comments field is used for any guest comments that they include in their inquiry -- if it comes from a widget or listing site that supports it. If you don't want to include that field in the response, edit the inquiry response templates and delete that field reference 2) There are two different email you can do -- one answering just the inquiry, one sending the quote. Many people like to do a simple inquiry response and then a detailed quote email to minimize the potentiality that they get blocked out by spam filters. Or maybe they want to respond to the inquiry but not send over the quote yet because they need more details. If you just want to send one email, the easiest way is to edit the inquiry available response info to include the {QCTAB} quote charges merge field and then don't send the quote response. |
Monica R
Registered: 2/27/18
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Re: Two questions about quoting vs answering
Apr 5, 2019 7:48 PM
Thank you for taking time to answer (both of you!) Chris, you said: Yes I see that, and I always choose "reply to inquiry" which automatically includes the quote box at the bottom of the email. That's what confused me. Because after I send it, the system prompts me to send the quote again. I guess in my mind, I'm thinking I just sent the quote as part of the reply, but now I realize that maybe the system doesn't realize that it already included a quote in the first reply. I will ignore the prompt to send the quote a second time. Thank you again for your help! |
Monica R
Registered: 2/27/18
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Re: Two questions about quoting vs answering
Apr 5, 2019 7:56 PM
Thank you! By the way, when I hit "reply to inquiry" my template is similar to yours wherein it gives info about the house, things to do in the area, etc. and there is a quote at the bottom with the clickable links. I guess my question was if the "reply to inquiry" automatically includes a quote anyway, why the need for the "quote only" email? Thank you! |
Paul W
Registered: 6/9/09
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Re: Two questions about quoting vs answering
Apr 11, 2019 9:21 AM
Hi Monica, The second quote email is an artifact from years ago, and we've never dropped it. When we started out, users mostly responded to inquiries and there were a lot of question-only ones. We wanted to give a "clean" response where you could offer a message and then also include a link to the quote but also have a quote email that mostly just showed the quote details. Nowadays, there are fewer questions and more direct bookings. The quotes you do send tend to be fine with a single email. |