Experience the difference of "Elite".

Monica R

Joined February 2018
86 posts
Topic

General Help and Questions » Editing my Airbnb listing through OwnerRez?? Can't find where to do it.

THANK YOU SO MUCH!! We are selling our home so I will be off this platform in the next month or two. I have so appreciated the service OR provides and the speedy support responses. :-)

(Posted Aug 21, 2020 6:48 PM)

General Help and Questions » Editing my Airbnb listing through OwnerRez?? Can't find where to do it.

My settings I need to change are booking availability, booking lead time, I want to turn instant book OFF, I need to require guest verification, and I need to be able to manually block dates. Actua…

(Posted Aug 20, 2020 3:35 PM)

General Help and Questions » Editing my Airbnb listing through OwnerRez?? Can't find where to do it.

My Airbnb listing has all kinds of incorrect settings on it and I've tried to use the Airbnb app to edit them. However I get a message that says "This property is managed by OwnerRez, so you can't ed…

(Posted Aug 13, 2020 9:07 AM)

General Help and Questions » Selling our North Carolina mountain cottage and I have a question about selling my guest list...

Wow I'm surprised to hear that! Even with my relatively small list I get a lot of re-bookings from my email communications.

(Posted Jul 19, 2020 5:17 PM)

General Help and Questions » Selling our North Carolina mountain cottage and I have a question about selling my guest list...

My husband and I are selling our western North Carolina mountain cottage this summer. For twelve years I have run the vacation rental myself and I have amassed an email database of our 500 prior gues…

(Posted Jul 17, 2020 10:55 PM)

General Help and Questions » Airbnb Instant Book

The Airbnb website has been jacked up lately. I have my home to NOT instant book because of the danger of double booking (I am listed on three or four sites). Well the other day an instant booking ha…

(Posted Jul 17, 2020 7:30 PM)

General Help and Questions » I'm having trouble with the system sending a link I can't change...

My payment link for some reason has suddenly begun using a template I don't want it to use, so my guests can't pay securely online. This is a situation I need to figure out, but in the meantime, can …

(Posted Jun 3, 2020 4:53 PM)

Blog Comments » OwnerRez is now a Preferred Partner of HomeAway

So from a practical standpoint, what do I need to do in order to tie my OwnerRez account with their API? Thanks!

(Posted Jun 2, 2020 11:53 AM)

General Help and Questions » Managing Two Calendars

You can't push anything INTO the Evolve calendar. You can only use its URL to PULL the Evolve calendar data OUT of it.

(Posted Mar 21, 2020 1:22 PM)

General Help and Questions » Managing Two Calendars

Ken, thank you. Here's a question... in your experience, do you think I could have my OR calendar push to a GOOGLE calendar, and then I could have that Google calendar push to Evolve? Does that sound…

(Posted Mar 17, 2020 2:36 PM)

General Help and Questions » Managing Two Calendars

When I send a quote and rental agreement via OR to a guest and they make payment, a booking is automatically created in my OR calendar. I love this! Except that in order to avoid double-booking, I ha…

(Posted Mar 17, 2020 10:18 AM)

General Help and Questions » Evolve and my OR calendar stopped syncing - anyone else? Or just me?

Sorry... @JoeS I didn't see this until now. Evolve is a company that I use to fill my rental calendar, much like a VRBO / Homeaway. The people are very nice, they are owner-focused, and I've had no i…

(Posted Mar 17, 2020 9:30 AM)

General Help and Questions » Evolve and my OR calendar stopped syncing - anyone else? Or just me?

You're correct, they are merging adjacent bookings. Blergh. I already have that calendar pulling to a Google calendar and it does the same thing. However, that isn't really my issue. The issue is t…

(Posted Oct 9, 2019 1:36 PM)

General Help and Questions » Evolve and my OR calendar stopped syncing - anyone else? Or just me?

Is anyone else finding that their Evolve calendar very recently (like last week) stopped syncing new bookings with the OR calendar? Thanks!

(Posted Oct 7, 2019 9:14 PM)

General Help and Questions » Didn't inquiries used to have a "Convert To Booking" button?

Thank you! I'm still baffled by the last two Evolve bookings haven't synced. That's why I'm having to create these inquiries/quotes/bookings manually. So weird. It's been working fine until just rece…

(Posted Oct 6, 2019 6:52 PM)

General Help and Questions » Didn't inquiries used to have a "Convert To Booking" button?

If I create a quote from an inquiry, do I have to EMAIL it in order to then "convert booking" from the quote? Because I can't email quotes to people who have already paid through another site. (I hop…

(Posted Oct 6, 2019 6:24 PM)

General Help and Questions » Didn't inquiries used to have a "Convert To Booking" button?

I got a booking through Evolve that never synced with my OR calendar. So, I forwarded the booking confirmation email to to my OwnerRez email address. Doing so created an inquiry, but I can't figure o…

(Posted Oct 6, 2019 3:04 PM)

General Help and Questions » Didn't there used to be a place to see ALL emails sent in one big list?

Maybe I'm crazy, but I could have sworn there used to be a menu at the top of the booking area called "Emails" and you could see a comprehensive list of all the emails that had been sent, in chronolo…

(Posted Sep 24, 2019 8:42 PM)

General Help and Questions » I've Created a SecDep Release Email Template but can't figure out how to override the system's SecDep Email.

I love that the SecDep is automatically released now. Yay! However, I keep trying to customize the email message that goes out to the guest letting them know it's been released. I have gone in to SYS…

(Posted Sep 9, 2019 9:05 AM)

General Help and Questions » WOOHOO!

I had to issue a partial refund today for a direct-book guest and OMG IT WAS SO EASY to do on the OR platform!! Can't wait until ALL my guests are direct-book! Thank you thank you! Monica

(Posted Aug 13, 2019 9:20 AM)