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Setting up a specific time for emails to be sent to guests?

Replies: 9 - Pages: 1 - Last Reply: Sep 14, 2020 8:42 PM by: Randy Juneau
Brendan C
Registered: 11/7/19
Setting up a specific time for emails to be sent to guests?

Hi Everyone,

Is there a way I can set a specific time for emails to guests to be sent? For instance I would like the arrival email to be sent at 10:00am the day before check in. I only see the option for 1 day before check-in, but I can't see a time. If not, what time do these emails get sent if I choose day before check-in?

Thanks

BlueMtnCabins
Registered: 6/6/16
Re: Setting up a specific time for emails to be sent to guests?

I think Chris explained before that emails are set to be sent at most convenient time once a day. I think it is early wee hours of the morning. So you can set day but not time.

Brendan C
Registered: 11/7/19
Re: Setting up a specific time for emails to be sent to guests?

So a post check-out email that I send on the day of check-out would be sent while they are still there? I would want to send it a few hours after they have checked out. I wouldn't want them to think I am rushing them out of there.

Ken T
Registered: 8/7/19
Re: Setting up a specific time for emails to be sent to guests?

Pretty much - yup. Or long after they should have left.

We're planning to make time-setting possible in a future development. Maybe sometime next year.

Randy Juneau
Registered: 5/26/12
Re: Setting up a specific time for emails to be sent to guests?

I think i saw in a recent release that this feature had been added but i can't find where to edit the time an email is sent. Does anyone know about this?

Ken T
Registered: 8/7/19
Re: Setting up a specific time for emails to be sent to guests?

Yes, this feature was added. Generally, it is controlled in the Triggers - if you are using a trigger that is sent at a scheduled time, you're now allowed to select an actual time as well as a date.

Randy Juneau
Registered: 5/26/12
Re: Setting up a specific time for emails to be sent to guests?

Thanks Ken,
How about time sent on system messages or actions like the security deposit? I would prefer that to be authorized the morning of arrival.

Ken T
Registered: 8/7/19
Re: Setting up a specific time for emails to be sent to guests?

The whole System Messages area is scheduled for a complete overhaul, and I would imagine specific timing features would be added at that time.

For the security deposit, I can see why you might want to have specific timing on scheduled payments, so likely that will come along eventually. I wouldn't recommend doing the hold the morning of arrival though - it doesn't leave you much time to Do Something if the hold fails.

Randy Juneau
Registered: 5/26/12
Re: Setting up a specific time for emails to be sent to guests?

I'm using errental locks and sending the code out when the security deposit is successfully authorized. So they can't get in unless thats done. I get complaints occasionally about the hold being prior to arrival date... but some people will complain even if they were in heaven, you know. Lol

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