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Just wanted clarification...when someone books on GVR is it the same as if they book on our personal website? In this case do I need to set up different triggers for automated messages to go out or w…
(Posted Mar 14, 2024 11:25 AM)
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Mar 14, 2024 11:25 AM |
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I would also like to have this feature. Since AirBnb is blocking emailing the guests I would like to send a channel message an hour or two after booking advising them to purchase travel insurance.
(Posted Jan 22, 2024 8:09 PM)
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Jan 22, 2024 8:09 PM |
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So all automated messages sent via OwnerRez would be sent via email, correct?
(Posted Aug 24, 2023 11:10 AM)
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Aug 24, 2023 11:10 AM |
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I have some questions before integrating with hopper. Does the host process the payments or is it collected by hopper and paid to the host like AirBnb does? Also, is the messaging sent via the hopper…
(Posted Aug 24, 2023 10:52 AM)
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Aug 24, 2023 10:52 AM |
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I am curious if the VRBO messaging only works if the booking was made after the rollout? I have a VRBO guest arriving tomorrow and the check in information went out today at 9am, but only via email. …
(Posted Jun 8, 2023 10:39 AM)
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Jun 8, 2023 10:39 AM |
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Has anyone noticed that AirBnb switches the default lead photo to a picture of the front of your home? If you have a picture of a Mountain/Beach View as your first picture, they default it to the fro…
(Posted Feb 13, 2023 2:34 PM)
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Feb 13, 2023 2:34 PM |
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Hi,
I have turned on the booking clean up link, but when I preview it and test it, it doesn't include the page to insert the credit card info for the security deposit. Am I missing something?
(Posted Apr 14, 2021 10:49 AM)
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Apr 14, 2021 10:49 AM |
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What if a guest doesn't fill out the credit card info when prompted a few days prior to arrival? I often have to chase people down to sign the rental agreement within 3 days after booking. I think th…
(Posted Apr 13, 2021 12:03 PM)
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Apr 13, 2021 12:03 PM |
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I am interested in getting a Wix website for a more updated look on my website. I have had the OwnerRez hosted website for the last year and a half. I am trying to make sure everything will work and …
(Posted Feb 25, 2021 1:52 AM)
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Feb 25, 2021 1:52 AM |
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Hello,
I collect and remit my own taxes from AirBnb that total 12.75%. In the past I only collected 3% from AirBnb, but when I connected to them via API it made me collect the whole 12.75%. I just g…
(Posted Sep 21, 2020 1:31 PM)
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Sep 21, 2020 1:31 PM |
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Is there a way to send an email to a guest on check out day? I only see an option for day before checkout or day after checkout, but not day of.
Also, for the staff...any updates on in platform mess…
(Posted Sep 9, 2020 12:01 PM)
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Sep 9, 2020 12:01 PM |
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Are you still working on being able to send messages directly to the AirBnb/VRBO inboxes? Also, are we able to pick times that triggered emails get sent? I would love those features.
(Posted Jul 23, 2020 12:15 PM)
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Jul 23, 2020 12:15 PM |
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That worked!!! Thanks Lydia
(Posted Jun 8, 2020 7:45 PM)
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Jun 8, 2020 7:45 PM |
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Hello,
I have it set up that guests can't depart on Saturdays because I was getting a lot of people dancing around that night due to it being the most expensive. I just had a booking come in that ar…
(Posted Jun 7, 2020 12:57 PM)
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Jun 7, 2020 12:57 PM |
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I would love my messages to guests to be able to be sent in app. If I send an email to a guest I would like it sent to their Airbnb/VRBO inbox in the app or desktop.
(Posted May 23, 2020 9:42 AM)
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May 23, 2020 9:42 AM |
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When I enable disallowing one day gaps on OwnerRez, I notice that AirBnb blocks out one of the days in a two day block. For example I have a Wed, Thurs available and have "Disallow gaps of exactly 1 …
(Posted May 21, 2020 8:03 AM)
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May 21, 2020 8:03 AM |
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I have had that special 5% surcharge in place already and was pushing nightly rates via channel bridge that way. Since connecting the API I now see a "call out" of 5% property fees on Homeaway/VRBO w…
(Posted May 13, 2020 11:59 AM)
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May 13, 2020 11:59 AM |
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I just switched over to the VRBO/Homeaway API. I was previously pushing rates via the channel bridge and had it set to push 5% higher than the rates on my website to make up for commissions VRBO/Hom…
(Posted May 13, 2020 11:18 AM)
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May 13, 2020 11:18 AM |
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This would be a HUGE benefit!! I look forward to the rollout.
(Posted Apr 27, 2020 9:34 PM)
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Apr 27, 2020 9:34 PM |
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I was wondering if when an automated email or any email gets sent to a guest, does it also get sent to the inbox of the AirBnb/VRBO app? The messaging system I am coming from had that feature. The …
(Posted Nov 15, 2019 11:34 AM)
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Nov 15, 2019 11:34 AM |
