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Replies: 6 - Pages: 1 - Last Reply: Apr 1, 2020 3:51 PM by: Ken T
san pedro
Registered: 2/8/20
Security Deposit

I know in the "Rules" we can set a security deposit. I have it set to $300. However I am a little confused. I ALSO have it set up in the Surcharge & Discounts" for $300 for each stay. Am I essentially doubling the security deposit?

I ask because when I send a quote...the quote is confusing. It gives the total amount due..including security deposit 14 days prior to arrival. And that is my rules. So that is correct. However it also says that a $300 security deposit will be held one day prior to their arrival. So which is it? According to the booking quote it shows the total amount..including the $300 that is collected 14 days prior to arrival. But then it also says $300 will be put on hold a day before arrival. So this got me thinking that I have set this up wrong. I need to delete the $300 from the Surcharge and Discount section of my rates. I set that up across all my listings except for Airbnb.
Sorry it may be a little confusing since we can not attach screenshots in these forums.

Ken T
Registered: 8/7/19
Re: Security Deposit

Yes, you have doubled up on the security deposit. What you've actually done is configure a Security Deposit Hold:

https://www.ownerreservations.com/support/articles/security-deposit-holds

And also a Refundable Damage Deposit:

https://www.ownerreservations.com/support/articles/refundable-damage-deposits-rdd

You only want to do one or the other - we recommend the Hold.

san pedro
Registered: 2/8/20
Re: Security Deposit

Ok yes I agree a hold. So just to clarify...I want to delete the $300 in the Surcharge section correct?

Ken T
Registered: 8/7/19
Re: Security Deposit

Yes, exactly.

san pedro
Registered: 2/8/20
Re: Security Deposit

I understand.. Thank u for quick reply. Is there a way to mark this as "Resolved"? This topic?

Ken T
Registered: 8/7/19
Re: Security Deposit

In effect you just did - anyone who finds it while searching for the same question, will now know the answer and that it worked for you. :-)

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