Experience the difference of "Elite".

Caleb M

OwnerRez Team Member
Joined March 2022
84 posts

General Help and Questions » How do I upload a document so I can create a link to it?

Hi, Files have been moved under Settings > Account Files as of the recent UI update. ~Caleb

(Posted yesterday)

Feature Requests » Reoccuring Expenses

Hi, As Shawn mentioned in February this is currently still in development and progress is ongoing, as far as an ETA goes we can't provide anything at this time. Thank you for your patience. …

(Posted yesterday)

General Help and Questions » Security Deposit Reauthorization Failed

Hi Jessica, Generally, if a renewal fails OwnerRez will attempt the next day, we have a small blurb on this here: https://www.ownerreservations.com/support/articles/security-deposit-holds#hold-le…

(Posted 6 days ago)

General Help and Questions » Scheduled Reports

Generally for requesting new features or showing support for/discussing new features we'd recommend either writing on an existing relevant feature request or writing up a new one. You can find those …

(Posted 7 days ago)

Feature Requests » Inquiry Form - without Calendar or Number of Guest

Hi Maartje, Something like the following should do the trick, .date-holder { display: none; } .size-holder { display: none; } Be sure the widget is set to allow inquiries without dates or…

(Posted Nov 21, 2023 4:05 PM)

Feature Requests » Price comparison widget

Hi, I wanted to jump in on this discussion to just mention that OwnerRez does also have an Open API. This means that third party apps are free to build an integration at any time they can check p…

(Posted Nov 21, 2023 2:53 PM)

Feature Requests » Same day booking cut off time?

Hi Alece, You're not misspeaking at all. The mentioning of booking.com was included as booking.com would be the main point of contention for this change to occur. Apologies for any confusion! …

(Posted Nov 15, 2023 4:17 PM)

Feature Requests » Add a 3rd guest type for Infants (beyond Adult/Child)

Hi Annie, For Airbnb we have a small article here you may find helpful, https://www.ownerreservations.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#age-l…

(Posted Nov 15, 2023 1:10 PM)

General Help and Questions » Minimum Nights Not Showing

Hi Pam,   If you hover your mouse over any specific day on the calendar, it will provide a source for any of the rules or rates for that day. Usually it'll also advise what season that da…

(Posted Nov 10, 2023 3:20 PM)

Feature Requests » Same day booking cut off time?

Hi Roman, There would be some technical issues to overcome to make this sort of thing work long-term, we have plans to update the booking.com API which should help in some capacity, but the main …

(Posted Nov 10, 2023 1:35 PM)

General Help and Questions » Owner statement column definitions

Hi Steve, If a booking is showing on the statement but the remittance column is zero that indicates that theirs likely no proper payment info.   The system uses this formula to calculate …

(Posted Nov 8, 2023 12:40 PM)

Feature Requests » Discount code analytics to track promotions

Hi Brandon, Development is still ongoing for this and many other features, unfortunately we can't provide an ETA on any requested change as these things fluctuate. But thank you for your patience…

(Posted Nov 8, 2023 11:14 AM)

Feature Requests » WhatsApp Business Integration.

Hi Carole, I wanted to take a second to thank you for your insight, we have some exciting changes in development regarding SMS that I can't discuss too much about. But I wanted to let you know we…

(Posted Oct 31, 2023 3:14 AM)

General Help and Questions » How to get triggers to work with same day bookings on airbnb/vrbo

Same day triggers typically will work, but there are many variables that can cause it to be quite a precise process. In your case I'd actually recommend emailing into our helpdesk with the property d…

(Posted Oct 25, 2023 6:29 AM)

Developer Community » Reports -- Home state of guest

Hi Noelle, If you navigate to CRM > Contacts, then export at the top right you'll be provided a list of all your guests with their address location as well. Long-term we have had discussions of c…

(Posted Oct 25, 2023 4:44 AM)

Feature Requests » Team Member System Alerts

We're still working on this. Though I can't provide any ETAs, development is ongoing and steps are being made. ~Caleb

(Posted Oct 22, 2023 1:09 AM)

General Help and Questions » Scheduled Reports

Currently there isn't a means internally to do this, we've talked about this several times in the past and I have confirmed with our engineers it is planned, we just can't give an ETA at this time.  …

(Posted Oct 19, 2023 3:04 PM)

General Help and Questions » 3rd party alert fields

Hi Katie, Not directly no, however there are workarounds. A common one would be to create a custom template/trigger, we briefly mention that here: https://www.ownerreservations.com/support/articl…

(Posted Oct 17, 2023 5:27 PM)

Feature Requests » Automate "Batch Copy Rates" - or mirror one property to another

Hi Erik, There is not an automatic means built into OwnerRez currently, generally we recommend dynamic pricing tools such as PriceLabs. I've moved your request to our feature requests so everyone…

(Posted Oct 17, 2023 2:28 PM)

Feature Requests » "How did you hear about us?" Book Now/Inquiry Widget

Hi, This is a great idea, and already possible in some capacity. To clarify we have developed some related code and worked with clients in the past to change the "Comments" field to read as you'v…

(Posted Oct 13, 2023 4:05 PM)