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Remotelock Integration not finding locks

Replies: 4 - Pages: 1 - Last Reply: Mar 18, 2019 8:46 PM by: Paul W
Glenn Moore
Registered: 11/11/12
Remotelock Integration not finding locks

Hi, I noticed that you have Remotelock integration.

Hence I signed up for a year service on the Remotelock site and I integrated my Vera z-wave locks to the site (they have an integration to Vera controllers). Once this was done, I was able to bring my z-wave controllers into Remotelock and control their locks via that site.

I then activated your Remotelock integration. It connects to the site and when I click on the Property Mapping button, it says "Error getting available locks for account: No available locks in account". However there are six locks on my Remotelock account that were integrated though my vera z-wave controller. Any thoughts?

Chris L
Registered: 5/17/17
Re: Remotelock Integration not finding locks

Encountering the same. Any ideas from the OwnerRez team?

(Maybe there's just a delay in syncing info over; I'll try again in a few hours or tomorrow and see if it works then.)

Glenn Moore
Registered: 11/11/12
Re: Remotelock Integration not finding locks

I talked to the Remotelock team and apparently Zwave is not a lock that they can send through the API yet. Not sure if they will resolve this or not.

On a side note, I have a number of locks on my vera zwave. It grabbed all the locks and therefore I got a large charge as they charge for lock requested. I canceled my account with them (for the reason mentioned above and the fact I was charged a lot). I put in a request to refund my money. After several requests (and responses saying "sure we will refund") it is not going on three months and my account is still gone and no refund. I am still working on it. The remotelock people are friendly, but do not seem to be able to deliver.

It would be great if OR natively allowed us to program the lock through an api directly. I think it can be done with Vera and Zwave, but I would think the API would be complex. Of course I would be willing to be a tester if OR ever wanted to do that. I just don't think a lot of people have Vera/Zwave, (which is admittedly a more techie lock solution than the pre-packaged - simple-to-use stuff you get from August lock, and other home depot / Rona purchased hardware).

Gelnn

Hmmm....

Paul W
Registered: 6/9/09
Re: Remotelock Integration not finding locks

Hey guys,

Sorry for the delay on this. I wanted to discuss internally because our RemoteLock support is kind of up in the air right now. We support the "old methods" really well but some of the new stuff we don't. As it happens, we are in the middle of upgrading our RemoteLock support to handle their newer APIs and we are adding Kaba as well.

We would like to support Vera and Zwave but it's more complex because it's not just locks but many other devices. The protocol is must more generic than other "just locks" vendors like eRL, Kaba and RemoteLock.

The RemoteLock API lock should fix this soon. I don't have an ETA yet though.

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