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Profile photo required - Airbnb

James L
Dec 21, 2022 6:27 PM
Joined Oct, 2021 23 posts

Hi All

On Airbnb you can request whether a guest has a profile photo before they can use instant book. It cannot be changed on Airbnb as it is controlled by OR

I've been into the API settings (Booking Mode) and changed things there however I cannot get it to de-select this option on Airbnb.

Any suggestions please?

James L
Dec 21, 2022 6:44 PM
Joined Oct, 2021 23 posts

Found it!

 

Had to change the mapping to limited and then i could do it!

Rex C
Dec 21, 2022 6:53 PM
OR Team Member Joined Aug, 2021 35 posts

Switching to Limited sync mode will allow you to make that change, however this will also affect the overall syncing between OwnerRez and Airbnb. 

 

Limited - only rates, surcharges/discounts, tax settings, availability and pricing rules (not booking rules, but including minimum-stay rules) and availability will sync between Airbnb and OwnerRez for this property. Property content and cancellation policies will not be synced. Anything related to a booking (bookings, messages, special offers, quotes, reviews), etc. will also be synced.

Everything - all property content, rates, rules, availability, quotes, bookings and reviews (and anything else that can be synced) will be synced between Airbnb and OwnerRez for this property.  This is the recommended option.
Chris Hynes
Dec 21, 2022 9:55 PM
OR Team Member Joined Oct, 2012 1380 posts

Yep, the profile photo requirement is not an option that Airbnb allows to be set via API, so you must set it on the Airbnb side.

Once set, you should be able to switch back to Everything mode.

Chris L
Jan 7, 2023 3:59 PM
Joined May, 2017 183 posts

I changed all my listings to Limited 30 minutes ago and still can't find this setting on Airbnb. Any ideas where it lives? I'm in https://www.airbnb.com/hosting/listings/[listing-number-redacted]/policies-and-rules#how-guests-book and not seeing it.