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Booking.com Integration

Replies: 11 - Pages: 1 - Last Reply: Jun 25, 2019 6:22 PM by: JTVRs
JTVRs
Registered: 6/25/18
Booking.com Integration

For the time being, I think I plan to use Booking.com payments, because it looks if I collected to my own credit card processor , itwould not take the payment until the day they check in?? (my read of the Booking.com site)

Or can OwnerRez functionality collect the payment immediately > Lynnebrook > bank?

New to using booking.com...

BlueMtnCabins
Registered: 6/6/16
Re: Booking.com Integration

I have ownerrez set up to collect 60 days prior stay. Prob is, that B.com advertises that they do not have to pay till day of arrival even though my cancellation policy says 60 days. I made up uuuuuge poster among my property photos saying that payment will be collected 60 days prior to arrival. I think couple of people questioned it. But since I only had 3 bookings that actually stayed (and not canceled among 2 properties, and almost a year) I guess this is an inconvenience to explain to them every time that I have to deal with. I am about ready to pull the plug on b.com as they ironically bring no bookings./

JTVRs
Registered: 6/25/18
Re: Booking.com Integration

As I said, someone else in the building only gets his bookings from booking.com. I think it is Highly regional, as Airbnb and VRBO are oalso highly Regional.

My cancellation policy will be non-refundable. I will also allow them to cancel a few hours after booking is that apparently cuts down the cancellations

BlueMtnCabins
Registered: 6/6/16
Re: Booking.com Integration

If you are new (i.e do not have account from the past already) they no longer allow non refundable policies for newly signed up listings. just wanted you to know.

BlueMtnCabins
Registered: 6/6/16
Re: Booking.com Integration

My theory is that more cookie curter hotel like units (like condotels) may be better suited for b.com and they get booked there. Unique stand alone whole houses are not.

JTVRs
Registered: 6/25/18
Re: Booking.com Integration

They let me choose nonrefundable policy for my properties. At least it looked that way.

The booking.com payment collection said that it would charge guests ahead of time. My other option was collecting from them at the door, which is absolutely not what I want

JTVRs
Registered: 6/25/18
Re: Booking.com Integration

?

Chris Hynes
Registered: 10/19/12
Re: Booking.com Integration

OwnerRez supports all of the above (charging the card directly, booking.com payments, etc.). It will select the correct option based on the policy sent over from booking.com and whether they include credit card info.

You should be able to do a policy setting for 60 days or nonrefundable on booking.com but sometimes they like to hide that and encourage looser policies -- contact booking.com support if it's not showing for you.

Same thing on the credit cards. Sometimes they force new accounts to use booking.com payments for the first few bookings, then allow switching to the credit card integration after that.

JTVRs
Registered: 6/25/18
Re: Booking.com Integration

The two choices I got were using booking.com payments if I wanted to have the guests pay before check-in, or I could collect a payment from guests at the door, and there is no way in the world I want guests to be able to wait until check in to pay!!!

Can ownerreservations, using Lynnbrook, to collect payment from the guest earlier on booking.com?

Paul W
Registered: 6/9/09
Re: Booking.com Integration

JTVRs said:

Can ownerreservations, using Lynnbrook, to collect payment from the guest earlier on booking.com?

Yes, but only if they authorize you for passing guest cards over to OwnerRez. You typically have to call Booking.com and talk them into it these days unless you have established reputation. It used to be that everyone got that by default. I think a few bad apples spoiled it for everyone.

JTVRs
Registered: 6/25/18
Re: Booking.com Integration

That is why I'm going to let booking.com collect the payments. There's no way in the world I want to try to get money from people at the door. I want them to pay well before they show up

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