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Booking.com doesn't provide enough guest payment details to process payments through Ownerrez?

Replies: 2 - Pages: 1 - Last Reply: Dec 21, 2017 4:31 PM by: Chris Hynes
Pedro T
Registered: 11/15/17
Booking.com doesn't provide enough guest payment details to process payments through Ownerrez?

I've just recently started accepting reservations on booking.com and have had two come through. The credit card details I seem to receive through booking.com do not provide me with the guest's credit card billing address that ownerrez requires. I'm processing payments through Lynnbrook. I've instead logged into my portal at lynnbrook to accept the payment as it doesn't require the street address and zip code to process the payment.
Is there a way to get this info from Booking.com or can Ownerrez bypass this requirement?

Chris Hynes
Registered: 10/19/12
Re: Booking.com doesn't provide enough guest payment details to process payments through Ownerrez?

I believe we discussed this via support ticket, but for general reference here's the setup we recommend for booking.com:

Go to the Policies section under the Property dropdown on the booking.com admin.

Change your cancellation and prepayment settings to require 30 or 60 day notice for cancellation and charge a cancellation fee -- that'll discourage people from canceling last minute. You can give a grace period for cancellations within a few hours of booking, or 8-12 weeks before arrival to soften up the policy.

Set prepayment to Yes in the same policy and set payment to "credit card". That will require a credit card on booking.

Also go to Guest Information in the same Policies section and require an address and phone number so you have contact info.

Email or call booking.com support and ask them to require the CVV/Card Security Code field -- there's no option for that in the policies section but they will do it if you ask them. That'll make it easier to charge the card.

We're almost done with booking.com direct integration -- hopefully will be released in January, pending certification by booking.com. Once that's in place, all of the details and payments will flow in automatically and rates will be updated to booking.com from OwnerRez.

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