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Channel Bridge Outage For Vrbo (UPDATE: Now working again)

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Channel Bridge Outage For Vrbo (UPDATE: Now working again)

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UPDATE: June 30, 2022.  Channel Bridge is now working for Vrbo again.  There is no upgrade necessary.  The current version (11.24 as of this blog post) should be working fine again.

Over the weekend, an update that Vrbo made to their control panel cut off some of the under-the-covers functionality that we use to make Channel Bridge work.  Because of this, Channel Bridge is no longer working for downloading Vrbo bookings.

To be clear, this has nothing to do with our world-class API channel integration, built directly with Vrbo, or our "Elite" partnership status in general.  The vast majority of our users rely on API integration, so most of you will be unaffected.  This is only about Channel Bridge specifically and the manual process of downloading booking data into an Excel file.  This also does not affect downloading reviews or anything Airbnb-related.

If you're API integrated with Vrbo, you can disregard this blog post. If you are relying on Channel Bridge to pull in booking information, then the good news is we are working to get a fix in place.

If it makes you feel any better, other companies that do not have the Elite Partner status with Vrbo, and no stable API connection, are affected much worse. Since we have built a direct channel API with Vrbo, our connection is constantly maintained, lightning-fast and unaffected!

We apologize for any inconvenience while we work on restoring Channel Bridge for Vrbo bookings.

If you have questions or concerns, as always you can reach out to our help desk and ask.  However, please do not ask our help desk for an ETA on it working.  At this point, we do not know how long it will be until Channel Bridge will work for downloading Vrbo bookings.

19 Comments (add yours)

Jun 27, 2022 5:29 PM
Dori123 says:

Thanks for letting us know. I rely heavily on Channel Bridge so will be monitoring for updates. Thanks for working on it!

 

Jun 27, 2022 5:40 PM
Lara T says:

Thanks for the update!

Jun 27, 2022 5:42 PM
Kursad D says:

Thank you for the update.  We are looking forward to your good news

Jun 27, 2022 5:59 PM
Karen H says:

Is this note still valid for pre-API bookings through VRBO?

*Note Channel Bridge will still need to be run to update any bookings made prior to the API Connection going live.
Jun 27, 2022 6:03 PM
Rose T says:

Just to make sure- if you're API then you're ok?

Jun 27, 2022 6:25 PM
Yavuz says:

It was not downloading the reviews for over 2 weeks too, I requested support but the response came was irrelevant. 

Jun 27, 2022 6:26 PM
Ken T says:

The Vrbo API is completely unaffected by this change - any data that was brought in by API before, will still be brought in just the same as before.

Pre-API bookings never had data brought in by the API - you had to use Channel Bridge to get that, which at the moment isn't working.

We do recommend running Channel Bridge to bring in pre-API booking data before connecting up the API, but it isn't essential - in most cases, Channel Bridge can be run just as well after the API is connected as before.  So it is not necessary to wait on setting up a Vrbo API connection until Channel Bridge is back in service.

Jun 27, 2022 6:27 PM
Ken T says:

Channel Bridge is still working for bringing in Vrbo reviews, though, it is unknown what other changes might be planned by Vrbo that might affect this at any time.

Jun 27, 2022 7:20 PM
Lisa B says:

Thank you for the update. Please let us know when this issue is resolved.

Jun 27, 2022 8:28 PM
Bob and Rhonda T says:

I got an error message when trying a download this morning. Thank you for prioritizing the resolution. I appreciate you all letting us know about the issue and look forward to a positive update! 

Jun 27, 2022 8:41 PM
Susan H says:

Thanks for the update.  It would have been nice of VRBO to let you know they were doing changes and to test with you before deploying their software.   Look forward to having this resolved. 

 

Jun 27, 2022 9:23 PM
Michelle J says:

Thanks for the update. I rely on this very heavily. It was broken before the weekend. Thanks for working on it. Look forward to the good news. 

Jun 28, 2022 12:23 AM
JD says:

Yes we still need it because there are a number of additional requirements that VRBO burdens the owners with when they switch to their API especially if they have rentals outside of the USA.

Jun 28, 2022 9:33 AM
Breezy Living says:

Since VRBO hasn’t finished setting up my API (it’s been months), I rely on channel bridge. What do you recommend as a workaround until it’s fixed so that my OR messaging can go out still for new VRBO bookings?

Jun 28, 2022 2:55 PM
Ken T says:

Unfortunately, there is no effective workaround at present other than manually copying information from your Vrbo control panel into OwnerRez, which is not recommended due to the potential for confusion.  However, we are not anticipating a lengthy delay before we are able to release a new version of Channel Bridge that works with Vrbo's changes.

Jun 29, 2022 2:01 PM
Cameron C says:

Do we know if there will be a fix by end of day Thurs. June 30?  If not, I need to prepare our owners that the office won't be able to finalize processing the transactions and reconciling accounts until after the 4th of July holiday, which will probably mean delayed Owner Statements and Payments for the month.  I have a few owners that will NOT be taking that lightly, so I'm hoping you have good news otherwise.

Jun 29, 2022 2:03 PM
Ken T says:

That would be highly unlikely, because even if a fix were ready right now (which it is not), deploying a new version of Channel Bridge still has to go through Google's testing process which can take a few days or even a week.

Jun 30, 2022 2:13 PM
Karen H says:

For what it's worth, Channel Bridge began working again for us, yesterday.

Jun 30, 2022 2:57 PM
Michelle J says:

Yes. Finally it's working after at least a week. Thanks for fixing it. 

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