Channel Bridge Outage For Vrbo (UPDATE: Now working again)

Thanks for letting us know. I rely heavily on Channel Bridge so will be monitoring for updates. Thanks for working on it!

Thanks for the update!

Thank you for the update.  We are looking forward to your good news

Is this note still valid for pre-API bookings through VRBO?

Just to make sure- if you're API then you're ok?

It was not downloading the reviews for over 2 weeks too, I requested support but the response came was irrelevant. 

The Vrbo API is completely unaffected by this change - any data that was brought in by API before, will still be brought in just the same as before.

Pre-API bookings never had data brought in by the API - you had to use Channel Bridge to get that, which at the moment isn't working.

We do recommend running Channel Bridge to bring in pre-API booking data before connecting up the API, but it isn't essential - in most cases, Channel Bridge can be run just as well after the API is connected as before.  So it is not necessary to wait on setting up a Vrbo API connection until Channel Bridge is back in service.

Channel Bridge is still working for bringing in Vrbo reviews, though, it is unknown what other changes might be planned by Vrbo that might affect this at any time.

Thank you for the update. Please let us know when this issue is resolved.

I got an error message when trying a download this morning. Thank you for prioritizing the resolution. I appreciate you all letting us know about the issue and look forward to a positive update! 

Thanks for the update.  It would have been nice of VRBO to let you know they were doing changes and to test with you before deploying their software.   Look forward to having this resolved. 

Thanks for the update. I rely on this very heavily. It was broken before the weekend. Thanks for working on it. Look forward to the good news. 

Yes we still need it because there are a number of additional requirements that VRBO burdens the owners with when they switch to their API especially if they have rentals outside of the USA.

Since VRBO hasn’t finished setting up my API (it’s been months), I rely on channel bridge. What do you recommend as a workaround until it’s fixed so that my OR messaging can go out still for new VRBO bookings?

Unfortunately, there is no effective workaround at present other than manually copying information from your Vrbo control panel into OwnerRez, which is not recommended due to the potential for confusion.  However, we are not anticipating a lengthy delay before we are able to release a new version of Channel Bridge that works with Vrbo's changes.

Do we know if there will be a fix by end of day Thurs. June 30?  If not, I need to prepare our owners that the office won't be able to finalize processing the transactions and reconciling accounts until after the 4th of July holiday, which will probably mean delayed Owner Statements and Payments for the month.  I have a few owners that will NOT be taking that lightly, so I'm hoping you have good news otherwise.

That would be highly unlikely, because even if a fix were ready right now (which it is not), deploying a new version of Channel Bridge still has to go through Google's testing process which can take a few days or even a week.

For what it's worth, Channel Bridge began working again for us, yesterday.

Yes. Finally it's working after at least a week. Thanks for fixing it.