Experience the difference of "Elite".

Caleb M

OwnerRez Team Member
Joined March 2022
60 posts

General Chat » Property Sharing

Hi, First and foremost we have an article on this subject here that I recommend giving a read, let us know if you have any questions about any specific points: https://www.ownerreservations.com/s…

(Posted Aug 15, 2023 5:27 PM)

Feature Requests » Show TAGS on RIBBON VIEW: example; early check in, late check out, owner stay

Hi Alice, Thank you for the report! We went ahead and passed this up to our engineers and they appear to have pushed a hotfix, please give it a try and let us know if the hotfix resolved it for y…

(Posted Aug 13, 2023 9:14 PM)

General Help and Questions » Customize Redirect URL

Have you seen this support article yet: https://www.ownerreservations.com/support/articles/hosted-websites-redirect-back-your-website-after-booking

(Posted Aug 13, 2023 3:23 PM)

General Help and Questions » Quickbook resources

Hi Jim, I went ahead and sent you an email from our helpdesk system with some additional information. Hope you're doing well!

(Posted Aug 11, 2023 10:55 AM)

Feature Requests » Custom Field Definitions for "Owners" - Help Expanding Property Management Portfolio

Hi, Generally with OwnerRez by itself you can't as the system is just designed to handle the signing of rental agreements, however using a third party document signing service should feasibly get…

(Posted Aug 9, 2023 12:42 PM)

General Help and Questions » Prevent guest from checking in and checking out on important US holidays

For specifics it may be best to email in to our helpdesk at Help@OwnerReservations.com (mailto:Help@OwnerReservations.com) Where are you placing those restrictions exactly in OwnerRez? And are …

(Posted Aug 2, 2023 1:12 PM)

General Help and Questions » PM Commission Summary Question re: cleaning fees

Hi, I'm not fully sure I understand the context of what system or part of OwnerRez you're referring to by "Commission Detail", for an accurate response I'd recommend emailing our helpdesk at Hel…

(Posted Jul 24, 2023 9:40 PM)

General Help and Questions » Discounts & Commissions & Owner Surcharge

Hi Dan, (1). Generally for a Surcharge or discount to have commission applied you would need to navigate to that specific items configuration page and ensure that the commission setting is set to…

(Posted Jul 16, 2023 10:11 PM)

General Help and Questions » Rates on website

Hi Pat, If you navigate via Settings > Hosted Website > Website in Question > Home > Change settings for Availability/Property Search Widget. You'll find several options for how those rates are d…

(Posted Jun 24, 2023 3:35 PM)

Feature Requests » Ability to log emails in OwnerRez by including a unique BCC email

[This topic has been closed as a duplicate of another topic ( Unified inbox feature similar to Lodgify (/forums/requests/inbox-feature-similar-to-lodgify) )]

(Posted Jun 5, 2023 2:38 PM)

Feature Requests » Make the Inbox feature similar to other messaging apps and inboxes

[Another topic was closed as a duplicate of this topic ( Ability to log emails in OwnerRez by including a unique BCC email (/forums/requests/ability-to-log-emails-in-ownerrez-by-including-a-unique-…

(Posted Jun 5, 2023 2:38 PM)

Feature Requests » SEASONS - Add ability to copy seasons

Thank you for the additional information! I wanted to reach out and add a little more to this discussion, I would also recommend reaching out to PriceLabs and showing your interest for them to in…

(Posted Jun 2, 2023 3:03 PM)

Feature Requests » Auto tags or by trigger

At this time, It is still planned though we can't provide any ETA.

(Posted May 31, 2023 10:24 PM)

Feature Requests » SEASONS - Add ability to copy seasons

Generally seasons are meant to apply across many different properties, while spot rates are designed to be finely tuned for specific properties at exact times. Can I ask you to elaborate exactly …

(Posted May 31, 2023 3:03 PM)

Blog » User Profile: Stay Better Vacations

I believe what Paul W was referring to only works for specifically OwnerRez Hosted websites, not widgets on third party sites. Do you have an OwnerRez Hosted website? If so I'd recommend emailing in …

(Posted May 30, 2023 6:12 PM)

General Help and Questions » AirBnb Quiet Hours

Generally we recommend defining specific property rules not found else where within House Rules via the API configuration Settings > API Integrations > Airbnb > Change > House rules field. I want…

(Posted May 25, 2023 2:18 PM)

Blog » Logos and Themes and Booking Files, oh my!

Hi Steve, Files that are uploaded manually by yourself to your account are able to generate a public link and send to guests via templates. We have a small guide on that process here - https://ww…

(Posted May 22, 2023 10:54 AM)

General Help and Questions » Hosting Fees default commission...

Hi John, to change those settings Chris shows in his screenshot you'll want to navigate via PM > Owners > Owner In Question > Change > Settings. Once you've changed that default for the owner, then y…

(Posted May 22, 2023 10:31 AM)

Feature Requests » Drop Down Arrow Next to Properties

This is doable via CSS, if you navigate via Settings > Hosted Websites > Website in Question > Theme & Layout > CSS you can either paste code provided to you or your own in this section to modify man…

(Posted May 18, 2023 1:22 PM)

General Help and Questions » cleaner notifications

It may be worthwhile reading through this article if you haven't already: https://www.ownerreservations.com/support/articles/bookings-display-for-cleaners#portal-access Here's a key excerpt f…

(Posted May 17, 2023 3:37 PM)