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BlueMtnCabins

Joined June 2016
1119 posts
Topic

General Help and Questions » Auto responder did not respond

Wonder if it is related to the latest upgrade. Got an inquiry via Vacation home rentals. I have auto responder set up for that which was working couple of days before. The inquiry was quotable. It …

(Posted Dec 24, 2016 11:26 PM)

Blog » Logos and Themes and Booking Files, oh my!

Great updates! Wow! love the image option and theme option.

(Posted Dec 24, 2016 11:20 PM)

General Help and Questions » Scheduled payment error when remaining due is $0

I had one renter who paid his balance due early (using link). But on the date of normal due (30 days prior to check in) I received the email: A scheduled payment of $0.00 for booking # ORB656392 just…

(Posted Dec 20, 2016 9:16 AM)

General Help and Questions » is there a way to include a calculated date in the email.

Thank you, I do 60 days out mentioned, unfortunately 60 days out does not correspond with 2nd payment due date (which is 30 days out). I thought about triggered email at 70 days out, but since the …

(Posted Nov 4, 2016 12:13 PM)

General Help and Questions » is there a way to include a calculated date in the email.

I want to include something like this in one of my templated emails: Cancellations: Just to remind you, that per rental agreement, our cancellation policy is to provide full refund if reservation ca…

(Posted Nov 4, 2016 11:52 AM)

Blog » Quick Quote enhancements, event triggers, trigger criteria, Blocked-Off Time messages, 'available property' field codes & more

yes, thank you:)

(Posted Nov 3, 2016 12:29 PM)

General Help and Questions » templated emails no longer work for imported bookings?

Oh got it, must be that! yes I am seeing "blocked time" not an "imported booking". I did not realize I had diff. setting for Appalachian Escape vs other one. I will change setting, delete block and r…

(Posted Nov 3, 2016 10:06 AM)

General Help and Questions » templated emails no longer work for imported bookings?

It seems I can no longer send an email from imported booking; Just before this upgrade I could "import" booking from VRBO or AirBnB , it was imported as "pending" or some such, but it had person's na…

(Posted Nov 3, 2016 9:52 AM)

Blog » Quick Quote enhancements, event triggers, trigger criteria, Blocked-Off Time messages, 'available property' field codes & more

Also seems I can no longer send an email form imported booking; used to be able to pick form templates, plug in email etc , Now unable to do it.

(Posted Nov 2, 2016 10:16 PM)

Blog » Quick Quote enhancements, event triggers, trigger criteria, Blocked-Off Time messages, 'available property' field codes & more

Maybe due to this roll out, I have noticed that some of surcharges/discounts criteria got strange changes. I have cleaning fee discount if stay is 7+ nights, it was set up as : [number of nights] GR…

(Posted Nov 2, 2016 7:42 AM)

Blog » 7 ways to promote your vacation rental

Google places told you you cannot advertise vacation rentals.

(Posted Oct 28, 2016 4:27 PM)

General Help and Questions » Triggered payment reminder when payment due is 0

The reason I had set up custom reminder because for scheduled payments it says " No additional automatic reminders will be sent to the guest because there is a scheduled payment waiting to be collect…

(Posted Oct 25, 2016 1:02 PM)

General Help and Questions » Triggered payment reminder when payment due is 0

Thank you for the explanation. I have disabled custom and hopefully now the standard will run.

(Posted Oct 25, 2016 12:58 PM)

General Help and Questions » Triggered payment reminder when payment due is 0

The guest wanted to make couple of payments early. So each time I would change existing payment date to next day and amount to what she wanted to pay. then the remainder was supposed to be collected …

(Posted Oct 25, 2016 9:11 AM)

General Help and Questions » Triggered payment reminder when payment due is 0

Hi, I have a guest who chose to pay her balance early. I did it by changing due date in the system so that payment collected earlier. So by the time her date due came, her balance due was 0. However,…

(Posted Oct 25, 2016 6:44 AM)

Blog » HomeAway is down right now - are you able to take bookings? Talk to your guests?

So today site is up (sort of), but cannot get into calendar or open existing emails via dashboard. Seems to work via app.

(Posted Oct 20, 2016 10:23 AM)

General Help and Questions » weekday/ weeknight breakdown

[quote=Sam Westcott]FIXED! We were able to locate it fast, patch it and push a release for it. Try it now and that shouldn't happen again. Great find.[/quote] Thank you, will retest!

(Posted Oct 17, 2016 9:31 AM)

General Help and Questions » weekday/ weeknight breakdown

Thanks, I think I am on the roll finding things :-) I am setting and testing rates for 2017, so that is how I found this.

(Posted Oct 14, 2016 8:40 PM)

General Help and Questions » Google Sites

[quote=Chris Hynes]Looks like Google Sites doesn't allow iframes in their HTML box: https://support.google.com/sites/answer/2500646?hl=en - Our widgets use an iframe to embed the content in your site…

(Posted Oct 14, 2016 5:30 PM)

General Help and Questions » weekday/ weeknight breakdown

Now I am having strange thing with weekend/weekday night rate. My weekend nights are defined as Thu, Fri, Sat, Sun. My weekdays Nights are defined as Mon, Tue, Wed. Here is a quote from the rate te…

(Posted Oct 14, 2016 2:59 PM)