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I've been taking tiny deposits for people booking future calendar years. Then I pull the remainder of the 50% deposit on March 15th.
Some people want to use a different CC for the 2nd payment, whic…
(Posted Mar 5, 2016 8:03 PM)
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Mar 5, 2016 8:03 PM |
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Perfect, thanks!
(Posted Jan 19, 2016 9:32 AM)
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Jan 19, 2016 9:32 AM |
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I set up the check payment method, so that looks like it'll work perfect to automatically go into the 'pending' mode, and save it for the week while the mail travels.
For people wanting to hold date…
(Posted Jan 19, 2016 8:50 AM)
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Jan 19, 2016 8:50 AM |
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I used the pending flag to hold dates for someone, but now they can't finalize their quote. If I give them the payment link, the only option for payment is 100%, but they should only be paying the 5…
(Posted Jan 17, 2016 3:44 PM)
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Jan 17, 2016 3:44 PM |
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Found the pending booking flag, and that'll work fine for my people. Thanks!
(Posted Jan 11, 2016 6:14 PM)
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Jan 11, 2016 6:14 PM |
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I might consider delivering firewood and providing linens if customers could add this on during checkout.
(Posted Jan 11, 2016 1:25 PM)
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Jan 11, 2016 1:25 PM |
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Is there an easy way to hold dates for a specified amount of time?
For normal customers, my message says that I'll hold it for 12 hours, and I generally remember. But, I've been getting a bunch of …
(Posted Jan 11, 2016 1:18 PM)
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Jan 11, 2016 1:18 PM |
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Tested this out, works great. Nice ugly orange color for the bad tenant! Thanks.
(Posted Sep 21, 2015 10:25 AM)
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Sep 21, 2015 10:25 AM |
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Got it working, thanks much!
(Posted Sep 18, 2015 12:28 PM)
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Sep 18, 2015 12:28 PM |
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I can't seem to add a holiday surcharge. I have it on 3 of my 4 properties, so it must be there somewhere...
https://app.ownerrez.com/surcharges/add
is how to add a surcharge, but I just don't see…
(Posted Sep 18, 2015 12:03 PM)
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Sep 18, 2015 12:03 PM |
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Is there any way to keep track of people I don't want to rent to again? There is a notes section on each stay. If the same email address inquires again, it would be nice if those notes showed up so…
(Posted Sep 18, 2015 11:50 AM)
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Sep 18, 2015 11:50 AM |
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Oh, goes right into the analytics you want to use anyway. I'll set something up like that as soon as I get a chance.
(Posted Sep 18, 2015 11:32 AM)
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Sep 18, 2015 11:32 AM |
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Awesome. Do you use a survey tool, or manually input the answers to the survey questions?
(Posted Sep 11, 2015 8:57 AM)
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Sep 11, 2015 8:57 AM |
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I just noticed that some text was missing from my welcome email.
everything from:
(<1m further)
until the next left parenthesis was not there. I just got rid of the "<" and it's fine.
(Posted Aug 31, 2015 10:47 AM)
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Aug 31, 2015 10:47 AM |
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That'll work fine, thanks. Was on that section of the booking a lot, not sure how I couldn't figure it out from that...
(Posted Jun 7, 2015 8:41 AM)
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Jun 7, 2015 8:41 AM |
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Is it possible for a customer to enter a different credit card for the 2nd payment and security deposit?
Looks like I can manually add the new card myself, but I don't see any way for them to do it …
(Posted Jun 6, 2015 12:01 PM)
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Jun 6, 2015 12:01 PM |
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Customer complained of the inquiry widget crashing out on him this morning. Looks like if there's too much text (he wrote a book!) in the "Message to owner" field it craps out.
(Posted Mar 6, 2015 6:58 AM)
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Mar 6, 2015 6:58 AM |
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I don't see a way to set these fields.
I'm pretty regular if it can be set by check/checkout day of the week or even by the season. Would be nice to be able to override it individually, too.
thank…
(Posted Jan 30, 2015 10:27 PM)
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Jan 30, 2015 10:27 PM |
General Help and Questions » email parsing
I don't see any field for which property in this document:
https://www.ownerrez.com/support/articles/inquiry-parsing-for-custom-emails
I'm about to update my website to integrate with this.
(Posted Dec 23, 2014 1:29 PM)
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Dec 23, 2014 1:29 PM |
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Thanks for keeping us in the loop. Sorry for the problems with the processor and homeaway, but I'm not surprised. That seems to be how business runs - stiff everyone as you go bankrupt, but keeping…
(Posted Dec 23, 2014 1:26 PM)
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Dec 23, 2014 1:26 PM |
