Experience the difference of "Elite".

Paul W

OwnerRez Team Member
Joined June 2009
827 posts
Topic

Blog » Introducing OwnerRez Channels

We push all rules, rates and content for the listing. So the payment schedule (eg. 50% due up front, rest 45 days before arrival) is one of the things we push across. The TA channel settings in OR h…

(Posted Oct 16, 2018 9:57 AM)

General Help and Questions » Security Deposit Amendments

Hi cp9293, I took a look at your account. I believe you're referring to this part of your template (where my arrow is) [img https://cdn.orez.io/w/images/fbafb1780dca439b8c4cebb4cfa02ce0.png] That…

(Posted Oct 16, 2018 9:55 AM)

Feature Requests » couple of enhancement ideas

Hi everyone, Yes, things like Zelle would be part of "custom instructions" payment method where you tell the guest how to pay you in some other/offline way. You are then responsible for making sure…

(Posted Oct 16, 2018 9:48 AM)

Blog » Introducing OwnerRez Channels

I just noticed that the tile for TripAdvisor isn't showing, because we were working with a limited beta group for awhile, but you can start the process by using this direct link: https://app.ownerre…

(Posted Oct 16, 2018 9:46 AM)

General Help and Questions » Channel Bridges--testing them out

Hi Barbara, Sorry for the confusion. There is a new "direct" channel option for TripAdvisor now. I just noticed that the tile isn't showing, because we were working with a limited beta group for a…

(Posted Oct 16, 2018 9:45 AM)

Blog » Introducing OwnerRez Channels

Hi BlueMtnCabins, We don't have a signup form. We'll be announcing additional channels directly. The direct channel integrations already in place are able to be connected if you have a channel (eg…

(Posted Oct 16, 2018 9:36 AM)

General Help and Questions » Thank You Email/Template?

Hi Ross, You can customize an email template (Settings > Email Templates > Create Custom Booking Template) to say anything you want and then use a trigger to send it [x] days after departure. Here'…

(Posted Oct 16, 2018 9:34 AM)

Blog » Introducing OwnerRez Channels

You may have wondered why it's been so quiet around here recently. We've been hard at work on a huge new feature: direct channel integration! We've had two-way iCal sync and inquiry parsing for y…

(Posted Oct 10, 2018 10:38 AM)

General Help and Questions » Surcharge and Discount

Yes, disable is the answer. When different entities reference each other in the system (eg. a booking charge references a surcharge) then it can't be deleted. But disabling it will make it disappea…

(Posted Oct 9, 2018 7:50 PM)

General Help and Questions » Ribbon Calendar on Mobile

Hi Kristine, Thanks for the continued feedback and details. We have identified a programmatic solution to this that should refresh the height when the date selector opens, however that won't be out…

(Posted Oct 9, 2018 12:44 PM)

General Help and Questions » security deposit release time

Hi K&T, Currently, it's a manual release, but we have long desired to add an automatic rule so that you can specify that "after [x] days" it just happens automatically. That's high on the list of t…

(Posted Oct 8, 2018 8:39 PM)

General Help and Questions » Using data from OwnerRez to go into Hosted Website?

Hi Claudia, Once you fill in your property data in OwnerRez (for instance, property > photos, amenities, descriptions and so on) that information is automatically picked up by the Hosted Website fea…

(Posted Oct 8, 2018 8:37 PM)

General Help and Questions » Number of Guests

HI Marinas Edge, As soon as we can get it built! We know that's the next logical step, and we have some designs in place for how that will work. There's just too much else going on right now to ge…

(Posted Oct 8, 2018 8:33 PM)

General Help and Questions » Remove the Imported Calendars

Hi Kristine, I responded to your ticket about this too. Go into the property > calendar imports and remove the calendar import. If it doesn't delete, then "disable" it instead. From that same pla…

(Posted Oct 8, 2018 8:31 PM)

General Help and Questions » Ribbon Calendar on Mobile

Ah it's a Wix website. There are a number of issues with Wix websites because of how they position/draw content in their pages. To make Wix work, you have to allocate enough space for the entire wid…

(Posted Oct 3, 2018 1:09 PM)

General Help and Questions » Ribbon Calendar on Mobile

Sorry for the delay in responding! Somehow this one slipped by. Do you have link to the page you're working on? I looked at your profile but couldn't find it on your website. In general, our widge…

(Posted Oct 3, 2018 12:39 PM)

General Help and Questions » CSS to hide "Sorted by" on Availability/Property Search Widget

Hi David, You beat me to it! However, I would tweak that CSS a bit to be more exact. In your example, you're targeting all buttons that are small (btn-xs) which could hit a bunch of other buttons.…

(Posted Oct 3, 2018 7:46 AM)

General Help and Questions » Channel Bridge hangs analyzing reviews

We have released a new version of Channel Bridge that should fix this issue. Update to the latest version. You can read about how to check for latest version # and how to force an update here: https…

(Posted Oct 2, 2018 1:38 PM)

General Help and Questions » Channel Bridge hangs analyzing reviews

Hi Marina's Edge, can you follow the instructions above about sending your log in? We're seeing this from a wide sub-set of VRBO users. That log helps a lot.

(Posted Oct 2, 2018 8:46 AM)

General Help and Questions » Channel Bridge hangs analyzing reviews

An update has been released. Make sure you're using the latest version of Channel Bridge. Here's an article on how to make sure you're on the latest version and how to force an update if you're not…

(Posted Sep 26, 2018 1:13 PM)