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What happens now for most users is that they send both emails. Here's the most typical workflow...
1) Inquiry arrives and they answer it by either asking for more information or saying that "a quot…
(Posted Apr 23, 2012 3:32 PM)
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Apr 23, 2012 3:32 PM |
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You got it.
(And this will be streamlined as we refine and enhance the email functionality)
-Michelle
(Posted Apr 23, 2012 3:20 PM)
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Apr 23, 2012 3:20 PM |
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No limit. You can enter as many properties as you want. Our pricing model - due out in a month or two - is based on bookings so the number of properties doesn't matter.
That being said, you may fi…
(Posted Apr 23, 2012 3:16 PM)
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Apr 23, 2012 3:16 PM |
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You're right that it's a bit confusing but keep in mind that you're dealing with the same one quote no matter if you send it from the inquiry email form or the quote email form. There aren't multipl…
(Posted Apr 23, 2012 3:09 PM)
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Apr 23, 2012 3:09 PM |
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Hi SM8285,
Thanks for the kind words!
Our 'grant access' feature has not been released. We've had bits of that designed for awhile but we had to delay it to make way for higher priority features.
…
(Posted Apr 23, 2012 3:06 PM)
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Apr 23, 2012 3:06 PM |
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We're talking about two different emails. I was referring to the inquiry answer email which is over under the inquiry area. The email you sent is the quote email. The quote email has the quote (an…
(Posted Apr 23, 2012 2:48 PM)
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Apr 23, 2012 2:48 PM |
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Yes, the link I'm referring to is just the payment URL you see in the text body. Or if you go to the quote, it's the Payment Form tab you see all the way on the right side. You can give that link t…
(Posted Apr 23, 2012 2:41 PM)
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Apr 23, 2012 2:41 PM |
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I'm referring to the link that shows in the pre-filled inquiry answer message. The link right in the body. If you remove that text, they won't have the payment link.
-Michelle
(Posted Apr 23, 2012 2:36 PM)
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Apr 23, 2012 2:36 PM |
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Hi Claudia,
Couple of things here...
First, the only way the guest can accept/finalize the quote - thus creating the booking - is if they have the payment link. Even if you create a quote, whether…
(Posted Apr 23, 2012 2:11 PM)
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Apr 23, 2012 2:11 PM |
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Other vendors hold the payments because you aren't really using your own merchant account. You're using THEIR merchant account and they're assuming the risk on your behalf. We made the conscious de…
(Posted Apr 23, 2012 1:59 PM)
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Apr 23, 2012 1:59 PM |
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Hi Claudia,
When a guest pays you by credit card, the payment goes directly from their bank to yours, via your merchant account. That's what a merchant account is - a virtual account that links int…
(Posted Apr 23, 2012 1:54 PM)
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Apr 23, 2012 1:54 PM |
General Help and Questions » Deposit amount
Hi Claudia,
Will do. Just as an FYI: when you enter your existing bookings, you can always enter what they paid as a manual payment and then schedule the second payment for "the remaining balance".…
(Posted Apr 23, 2012 10:50 AM)
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Apr 23, 2012 10:50 AM |
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Hi Claudia,
Thanks for the extra details. We have a partnership with TravelGuard already for Travel Insurance, and we've signed off on their Damage Protection product too. So the process should be…
(Posted Apr 23, 2012 10:45 AM)
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Apr 23, 2012 10:45 AM |
General Help and Questions » Deposit amount
No, we engineer our releases to only take a few seconds of downtime. You shouldn't even see a blip. This release involves some low-level stuff that affects a LOT of areas in the software so we're d…
(Posted Apr 23, 2012 10:43 AM)
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Apr 23, 2012 10:43 AM |
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Yes, and Paul explained why. (Beat me to this one!)
Claudia, I'm curious... Who do you sell your insurance through now? I take it you're a registered insurance agent and sell it through one of the…
(Posted Apr 23, 2012 10:36 AM)
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Apr 23, 2012 10:36 AM |
General Help and Questions » Deposit amount
We're right in the middle of pushing out a major release today and tomorrow. The next development sprint is already underway and will range from 3 to 4 weeks. I can't make you a 100% promise on tha…
(Posted Apr 23, 2012 10:24 AM)
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Apr 23, 2012 10:24 AM |
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Hi Claudia,
There is no way to do this BUILT IN to the software, but you could always offer them this manually. If they told you that they wanted to buy your damage insurance, you could charge them…
(Posted Apr 23, 2012 10:23 AM)
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Apr 23, 2012 10:23 AM |
General Help and Questions » Deposit amount
Hi Claudia,
We don't allow the first payment to be specified as a flat dollar amount right now, but that feature is on the dev roadmap and has been for some time. We're considering promoting that t…
(Posted Apr 23, 2012 10:21 AM)
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Apr 23, 2012 10:21 AM |
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Hi Claudia,
We do not provide ANY information to HomeAwayConnect when syncing with their calendar. The dates are set as reserved and that is all.
-Michelle
(Posted Apr 23, 2012 10:19 AM)
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Apr 23, 2012 10:19 AM |
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Great question. The credit card fees are not charged by us. They're charged by the merchant account provider. If you use the merchant account provider that we are partnered with (Cornerstone on th…
(Posted Apr 21, 2012 1:46 PM)
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Apr 21, 2012 1:46 PM |
