"Awaiting Approval"

Hi Claudia,

Couple of things here...

First, the only way the guest can accept/finalize the quote - thus creating the booking - is if they have the payment link. Even if you create a quote, whether manually or when answering an inquiry, the guest won't be able to accept/finalize it unless you actually include the payment link in your message.

We know there's a sort-of requirement to create a quote when answering inquiries right now. Others have pointed that out and we'll be working to resolve that inside the next two sprints. You'll be able to "answer without creating a quote" but for the time being you can always create a quote to get past that step but not send them the link. Each payment link is a unique URL that is virtually impossible to guess.

There was one other lady who asked about your "awaiting approval" thing a few months ago. She had the same worries - she wanted to know names and ages before moving forward.

We've given this a LOT of thought, but honestly we're not quite sure how to address it in a way that is simple and configurable for all users.

There are a lot of edges cases here...

Would the answers they provide be attached to the quote and then the quote be flagged as "acceptable" so that they could move on to booking?

To what extent are questions and answers possible? There are myriad things owners may want to ask of their guests.

This issue is kind of up in the air for us. We know some users want more transparency to their guests, but we need to design features in a way that don't box us in later on or take copious amounts of time. I'm sure you understand that.

You can certainly manage some of this offline. In other words, until we design how this would work in the system, you could ask those questions of guests before sending them the quote payment form. So basically prepare your own questions and answers via email.

I hope that helps,

-Michelle

"Would the answers they provide be attached to the quote and then the quote be flagged as "acceptable" so that they could move on to booking?"

Maybe if there was an option at the beginning of the inquiry, where the owner can click on online booking (or something similiar). If it isn't clicked, then until the owner clicks on it, someone cannot do the online booking. OR vice versa. Click NO Online booking and then would have to be unclicked by owner.

As for answers being attached to history, I would say yes. As an owner, I would think you need the history part, just in case a problem arises and you need to refer back to what was exchanged.

Would something like the above be possible?

Claudia

Can the be changed later, to include the link? So that it goes through the process.

Claudia

What did I do wrong? I sent my sister an email of the quote. I erased everything and copy and pasted my wording. When she received the quote it still had ...
View more details | Accept and checkout >> .

Thus, the link somehow stays there.

Claudia

Which goes back to the original post. Would the suggestion I made about clicking for online booking, or not, work - for the future?

Because if there would be two different ways to deal with one customer, it might get confusing. Ideally, it would be one way and use that one system for all.

Claudia

Ohhhhh, so if I answer through the INQUIRY side, then the link can be removed. If I answer it through the QUOTE side, it automatically appears.

Claudia

You would have to put the field tags, or whatever they are called, so that when the letter is sent via the INQUIRY side, the actual calculation can come on when the letter is sent. Or else, I would have to calculate everything on my own, which then wouldn't be helping me using your system. Also, to have a tag for TOTAL COST, since that is what I send out.

I can just create the letter (with the tags) and then copy and paste whenever I need to send it that way. Calculations would then come up.

Because what I did when I sent the original test to my sister, I copy and pasted the letter. The part about the quote was just... look below for quote total. Using the INQUIRY part, I couldn't say that. I would have to give the actual quote.

Claudia