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Hi Claudia,
The rate engine will attempt to put in the number of charge types (night, weekend, week, custom) with how many there is.
For instance, suppose that they booked for 3 nights during the "…
(Posted Apr 24, 2012 10:16 AM)
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Apr 24, 2012 10:16 AM |
General Help and Questions » No Last Name
Hi Claudia,
Currently, our system requires a last name in order to create a new quote, but we'll changing that. It's caused some conflict because - as you pointed out - some people send inquiries w…
(Posted Apr 24, 2012 10:10 AM)
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Apr 24, 2012 10:10 AM |
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[quote=SP]7. How might a wire transfer be dealt with? Not that I have any at the moment, but I do get Europeans every once in a while and (I believe) they tend to deal in wire transfers as a norm.[/q…
(Posted Apr 24, 2012 10:07 AM)
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Apr 24, 2012 10:07 AM |
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[quote=SP]6. What happens if the charges are over the security deposit and the customer as per the rental agreement is responsible for that amount - how do we get payment then? Maybe this belongs in …
(Posted Apr 24, 2012 10:06 AM)
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Apr 24, 2012 10:06 AM |
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[quote=SP]5. We don't need to see the customers credit card info correct? I disliked so much having to take the customers credit card information when I was taking a charge, that is another reason I …
(Posted Apr 24, 2012 10:05 AM)
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Apr 24, 2012 10:05 AM |
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[quote=SP]4. Echecks will be a feature that interests me - would a debit card be allowed and how would it be considered - an echeck?[/quote]
A debit card that has the Visa or MasterCard logo on it w…
(Posted Apr 24, 2012 10:03 AM)
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Apr 24, 2012 10:03 AM |
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[quote=SP]3. I'm sorry if this is on the site already but since we are on the credit card topic, what credit cards does your processor (Sage) support? I imagine Visa, Master Card, ???.[/quote]
The m…
(Posted Apr 24, 2012 9:58 AM)
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Apr 24, 2012 9:58 AM |
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[quote=SP]Amex was a separate arrangement and fee but processed with that credit card company.[/quote]
Yes, Amex does their own fees and statements. When we set up your merchant account - if you ch…
(Posted Apr 24, 2012 9:57 AM)
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Apr 24, 2012 9:57 AM |
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[quote=SP]2. Are the fees the same whether the customer uses a reward card or not (most people now use only reward cards of some sort), what about across credit card companies? I remember MC, VISA ch…
(Posted Apr 24, 2012 9:55 AM)
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Apr 24, 2012 9:55 AM |
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Silvia, I'm going to break up each part of that into multiple questions...
[quote=SP]1. If I use your CC processor (Sage) do they deposit the full amount and then at the end of the month take the fe…
(Posted Apr 24, 2012 9:52 AM)
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Apr 24, 2012 9:52 AM |
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Hi Silvia,
I'm glad Claudia is spreading the word! And a big welcome to you!
-Michelle
(Posted Apr 24, 2012 9:38 AM)
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Apr 24, 2012 9:38 AM |
General Help and Questions » Reminders
Hi Claudia,
At the moment, no, but our release for payments by check necessitates having that and it has become high priority.
-Michelle
(Posted Apr 23, 2012 7:52 PM)
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Apr 23, 2012 7:52 PM |
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No, and for good reason - you can have many quotes for the same date period. We thought about this some time back, but it got far too difficult to implement so we moved on. How would you envision t…
(Posted Apr 23, 2012 7:50 PM)
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Apr 23, 2012 7:50 PM |
General Help and Questions » Subject Line
You can manually adjust it to whatever you want. The subject is shown in the quote email form before you send it. When we release mail merge fields for the email bodies, we'll make sure to put them…
(Posted Apr 23, 2012 7:37 PM)
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Apr 23, 2012 7:37 PM |
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Hate you?!? Oh please, you're nothing. I've had people ask the same type of questions and then get MAD at the answers and start arguing and being offensive. You've been great!
Answer: open the bo…
(Posted Apr 23, 2012 5:42 PM)
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Apr 23, 2012 5:42 PM |
General Help and Questions » Integration
FYI, you can also send inquiries from your website right now by simply sending email directly to your @inquiryspot email address.
If you look at the inquiry instructions page which is here:
https:/…
(Posted Apr 23, 2012 4:51 PM)
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Apr 23, 2012 4:51 PM |
General Help and Questions » Integration
Funny you should mention that. The very next sprint - we're releasing a major update today and tomorrow - involves updates to the inquiry area with a possible embedded widget for your own website. …
(Posted Apr 23, 2012 4:48 PM)
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Apr 23, 2012 4:48 PM |
General Help and Questions » Integration
I really couldn't say. Over the past 6 months, we've had a large influx of new users each with their own questions and ways of doing things. It's provided a huge amount of feedback that has caused …
(Posted Apr 23, 2012 4:36 PM)
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Apr 23, 2012 4:36 PM |
General Help and Questions » Integration
At the moment, the API is still under development. We have references to it sprinkled around the website because it's something we've been working on (and use ourselves) for the last year or so. Bu…
(Posted Apr 23, 2012 4:12 PM)
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Apr 23, 2012 4:12 PM |
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Hi Claudia,
1) Enter all your reservation into the system as manual bookings. You can do this from the Booking menu by clicking the "Create Booking" button and select the "Create from scratch" opti…
(Posted Apr 23, 2012 4:02 PM)
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Apr 23, 2012 4:02 PM |
