Replies: 4 - Pages: 1 - Last Reply: Apr 24, 2012 10:42 AM by: Michelle J
cp9293
Registered: 4/18/12
No Last Name

How does your system handle when the inquiry comes in without a Last Name filled in? You can't book a transaction without it. VRBO and such do not require a last name.

I was just going to try the first one and when I went to enter a Quote, there was no last name.

Claudia

Michelle J
Registered: 1/6/11
Re: No Last Name

Hi Claudia,

Currently, our system requires a last name in order to create a new quote, but we'll changing that. It's caused some conflict because - as you pointed out - some people send inquiries without a last name.

What most users do currently, when a inquiry comes in with no last name, is to put in an underscore ("_") or dash ("-") for the last name so that the quote can generate.

In the future, we'll be changing it to require a first OR last name, but not both.

-Michelle

cp9293
Registered: 4/18/12
Re: No Last Name

Yes, but when you generate a booking, you need their full name. From the quote section, they can book right there. Will you stop the booking, if no name is there? Then what would you say to the customer?

Claudia

Michelle J
Registered: 1/6/11
Re: No Last Name

Hi Claudia,

No, it won't stop the booking. It basically just creates the booking with the same name as the quote.

So if the quote name was entered as "Susy _" (because there was no last name given) then the booking will have the same name. And of course, you can always modify it in the General Info tab of the booking after the fact.

We're adding another screen to the quote acceptance forms so the guest can correct/adjust the name on their booking.

-Michelle

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