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Auto response to Airbnb/VRBO inquiries

Status: Closed 5 Votes
Shawn H
Oct 4, 2023 10:39 PM
OR Team Member Joined Aug, 2021 210 posts

[This topic has been closed as a duplicate of another topic (Autoresponder for Airbnb or Vrbo messaging (including after hours coverage)]

Kristen N
Jul 9, 2023 5:19 PM
Joined May, 2022 2 posts

So glad to see VRBO messaging is now included in OR! I've been using Hospitable just for the messaging features. I was ready to close my Hospitable account (and have one less payment), but it seems OR doesn't have the option to have an automatic set response for inquires through Airbnb/VRBO. Airbnb tracks initial response time, so I don't want to fall in the algorithm if something comes in overnight and I don't see it until morning - we do have instant book on, but accept pets case by case so we get a lot of questions about that before people book. Is this a feature that can be added?

Joel P
Jul 10, 2023 9:03 AM
OR Team Member Joined Oct, 2009 122 posts

Yep. This is on the roadmap. I can't give any idea of schedule yet, as dev time lines can change.

Ken T
Jul 10, 2023 11:25 AM
OR Team Member Joined Aug, 2019 1595 posts

Airbnb tracks initial response time, so I don't want to fall in the algorithm

Note that, to the best of our understanding, Airbnb (and Vrbo) do not track your initial response time if you are API-connected to a channel manager, because they assume that the channel manager is taking care of that.  So, this concern is moot.

 

Shawn H
Oct 4, 2023 10:39 PM
OR Team Member Joined Aug, 2021 210 posts

[This topic has been closed as a duplicate of another topic (Autoresponder for Airbnb or Vrbo messaging (including after hours coverage)]