Thanks for trying out our software. Some answers...
Pawel K said:
The processing fee appears to be a manual input in the Surcharges section. Is this fee then set by the owner? Or, does the payment processing company you guys use set the fee?
That processing fee input is completely manual and it's something that you, the owner, wants to charge the guest to cover your own merchant processing fees.
We integrate with different gateways. Whether you use our merchant account or your own (through Authorize.Net or PayPal Pro) every merchant account has fees, which usually end up being around 3% of the transaction by the time you add up the "discount rate", the AVS fees, per transaction fees and "special card" fees.
So if you want to pass that fee through to the guest on their booking charges, you can specify it here and it will automatically be added to their invoice when the line items are initially generated. All quote and booking charges can be manually overwritten of course. These are just the line items that you may want to appear by default so you don't have to manually add them every time you generate a quote.
We are in the process of changing these Surcharge options (processing fee, cleaning fee, etc) so that you can call them anything you want instead of having a list of a specific few. So you'll have a grid where you "Add Surcharge" and then select the description and rate (flat amount or percentage) and the order it should appear on the invoice.
Again, to be clear, the Surcharge options on the property allow you to add extra charge line items to the guest's quote so that you can recoup processing fees or cleaning fees that you pay. This is completely up to you.
Pawel K said:
Also, a clarification of this statement: "We support several processing options. Our software is completely free if you select the first one." Does this mean you cover any payment processing charges if Option 1 is selected?
No, we don't cover your merchant processing fees. That sentence means exactly what it says: **our software** is free. When you create a merchant account with us, you have to agree to pay the standard merchant account fees that all merchant accounts charge.
That being said, our merchant account - provided and underwritten by Cornerstone Payments - is very competitive. The per month fee is $30 and the MC, Visa and Discover transaction rate is 2.25% + $0.30 per transaction. There is no extra gateway fee, setup fee or annual fee of any kind. Cornerstone also offers a match policy on the transaction rate so that if you find better deals elsewhere, they'll match it.
The reason we say that **our software** is free if you use our merchant account is because we make money off of our partnership with Cornerstone Payments. In 2011 we will be removing the "beta" rubric and pushing our software to the public in full. When that happens, the price for our software will be a certain amount per month or per booking. However, those that use our merchant account will have their software fee fully discounted to $0. We believe that this pricing structure is a real win/win for both us and the user.