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VRBO issues

Celia W
Jul 17, 2022 12:36 AM
Joined Jun, 2022 12 posts

I just went live on VRBO a week ago. They have my sleeping arrangements all wrong and I've spoken to them many times and they cannot correct it. I can't correct it from my dashboard. 

That prompts my question:  I heard if I had created the vrbo API account in OwnerRez it would have been completed in 2 weeks or less. All I've done so far is bring my basic VRBO info over, but I haven't started API Integration yet. I was still told I did too much and it would be months from when I start now??

So, should I just create a new VRBO (no bookings yet or anything) and then do the API Integration the quicker route?  That would be two birds, one stone on correcting my VRBO and API faster?

Sorry if this was long. Very frustrated. 😩

Rex C
Jul 18, 2022 4:59 PM
OR Team Member Joined Aug, 2021 46 posts

Hi Celia,

You are correct, if you have any form of an account already created that triggers the longer API connection. The shortcut only works if the Vrbo account is created during the API process. 


The option is totally yours, if you're OK creating a new account then that will give you the faster API option which is likely preferable. Just keep in mind that a new account would require a different email address and different contact phone number. It's best to have as much detail unique between the accounts as possible to avoid Vrbo trying to link them together when you create the new one.


If you need any assistance with the process, write in to help@ownerreservations.com and we'll be glad to work with you on it.

Celia W
Jul 18, 2022 9:07 PM
Joined Jun, 2022 12 posts

Thanks for this response and info!


I do have a business email I can use for this next go round. I can use a different phone number too of needed. But will VRBO link them together when I use my first and last name?


Also, do I create the new log in info on VRBO before I start the API Integration? Or does that part take place during the Integration?  OwnerRez instructions say i must mark "yes" that I have an account already.

Ken T
Jul 18, 2022 9:48 PM
OR Team Member Joined Aug, 2019 1321 posts

While you are setting up a new integration from within OwnerRez, in the process Vrbo will ask you to log in, but, there will also be a link to create a new Vrbo account, which is what you want.

Note that for this to work, you must be fully logged out from Vrbo before you begin the process in OwnerRez.

Celia W
Jul 18, 2022 10:00 PM
Joined Jun, 2022 12 posts

Ok, thank you for clarifying that. 

VRBO is currently canceling my previous account and it should be resolved in the next day or two. Then I can go about the better way through OwnerRez. 


Thank ya'll so much for quick responses and excellent customer support. I know our questions get repetitive!