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QBO Payment Sync Issues

IOP Escapes
Sep 22, 2023 3:37 PM
Joined Apr, 2020 3 posts

We have duplicate payments syncing to our QBO account on multiple bookings.    Looking for assistance on how to clean this up.  


Bri F
Sep 26, 2023 9:01 AM
OR Team Member Joined Mar, 2022 40 posts


Please write in to our helpdesk with your specific examples.


We'll gladly take a look and see how to get that cleaned up for you!

IOP Escapes
Sep 26, 2023 9:23 AM
Joined Apr, 2020 3 posts

Please see the attached screenshot of the Quickbooks screen where the payments are recording multiple times. They are syncing to our QBO multiple times and causing issues.   This is just one instance of this happening.   This happened back in May and we had a ticket open and thought it was fixed but it is not.  I really need to speak with someone asap to get this issue resolved. 

Caleb M
Sep 28, 2023 7:50 PM
OR Team Member Joined Mar, 2022 84 posts

Given the complexity of this QuickBooks issue, please email into our helpdesk with as much detail as possible. Screenshots of the QB Payments, the booking IDs in question and so on. If a call is necessary we'll be able to route you to the right team for the job, and if its something we can handle through email, we'll be able to dig in and discuss your account in finer detail than we could here.

Thank you for your understanding and we look forward to hearing from you.