We have duplicate payments syncing to our QBO account on multiple bookings. Looking for assistance on how to clean this up.
Please write in to our helpdesk with your specific examples.
We'll gladly take a look and see how to get that cleaned up for you!
Please see the attached screenshot of the Quickbooks screen where the payments are recording multiple times. They are syncing to our QBO multiple times and causing issues. This is just one instance of this happening. This happened back in May and we had a ticket open and thought it was fixed but it is not. I really need to speak with someone asap to get this issue resolved.
Given the complexity of this QuickBooks issue, please email into our helpdesk with as much detail as possible. Screenshots of the QB Payments, the booking IDs in question and so on. If a call is necessary we'll be able to route you to the right team for the job, and if its something we can handle through email, we'll be able to dig in and discuss your account in finer detail than we could here.
Thank you for your understanding and we look forward to hearing from you.