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Import bookings as excel

Replies: 10 - Pages: 1 - Last Reply: Jul 3, 2017 7:54 PM by: Chris Hynes
BlueMtnCabins
Registered: 6/6/16
Import bookings as excel

Trying to import pas bookings as excel. Constantly gives me error that format is not correct even though I used a template. I cannot figure out what is not correct, except my booking date doe not have booked time within. Stumped

Chris Hynes
Registered: 10/19/12
Re: Import bookings as excel

Can you send over the file you're using in a ticket? I'll have a look.

BlueMtnCabins
Registered: 6/6/16
Re: Import bookings as excel

what email should I send it to?

Chris Hynes
Registered: 10/19/12
Re: Import bookings as excel

help@ownerreservations.com

BlueMtnCabins
Registered: 6/6/16
Re: Import bookings as excel

Oh no. so I finally imported bookings, and triggered emails went out for 2014 bookings! I did not think they would trigger for the PAST bookings... people will think I am crazy or spamming them

Chris Hynes
Registered: 10/19/12
Re: Import bookings as excel

Oh no! Arrival/departure triggers don't go out on imported bookings, but it looks like you had a days after created booking, and so that one triggered. I apologize -- I should have checked for that and mentioned it while we were working through the file yesterday. I know it won't help this one, but I'll see if there's a way we can add an option to exclude importeds from triggers entirely.

BlueMtnCabins
Registered: 6/6/16
Re: Import bookings as excel

Chris Hynes said:

Oh no! Arrival/departure triggers don't go out on imported bookings, but it looks like you had a days after created booking, and so that one triggered. I apologize -- I should have checked for that and mentioned it while we were working through the file yesterday. I know it won't help this one, but I'll see if there's a way we can add an option to exclude imported from triggers entirely.

Yes I do have day-after-booking-created trigger for "general info" type of email, but I did not think they would go that far in the past.. I was just trying to consolidate all my past bookings in one place (ownerrez). I already had one guest from 2015 email-me back asking what happened.

Chris Hynes
Registered: 10/19/12
Re: Import bookings as excel

We just added this in a hotfix to control the triggers on import:



Can't take back the emails, but this will keep the problem from happening ever again.

BlueMtnCabins
Registered: 6/6/16
Re: Import bookings as excel

Chris Hynes said:

We just added this in a hotfix to control the triggers on import:



Can't take back the emails, but this will keep the problem from happening ever again.

Good deal! I do not think payment reminders got enabled in my set up, it is just general welcome email that went out :)

Chris Hynes
Registered: 10/19/12
Re: Import bookings as excel

Yes, the payment and secdep reminders were always skipped before on import.

While we were making the triggers skippable, I figured we should make the payment and secdep reminders un-skippable -- sometimes people import future bookings and want to turn the reminders on to get the second payments.

Two birds with one stone :-)

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