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Emails going to spam

Jan 21, 2020 4:09 PM
Joined Jun, 2016 956 posts

Lately I have more and more occurrences when OR-generated emails end up in spam. I had several calls form renters saying they "did not receive" directions or door codes (which were sent on schedule). More often than not I ask them to look in spam folder and sure enough. They are there. I know nothing OR can do about spam settings but this makes SMS even more desirable.

Ken T
Jan 21, 2020 6:47 PM
OR Team Member Joined Aug, 2019 669 posts

You need to use our Verified Email system. That doesn't 100% solve this problem but it generally helps. Please reach out to the helpdesk for assistance in getting this set up.

Misty T
Sep 28, 2020 12:30 PM
Joined Jan, 2018 8 posts

I have had the same problem here recently. It seems to be with gmail accounts for me.