Experience the difference of "Elite".

Credit Card charges
(page 2 )

Michelle J
Apr 24, 2012 2:52 PM
OR Team Member Joined Jan, 2011 582 posts

Hi Silvia,

You're welcome!

Yes, it would be a manual entry. You can enter manual payments at any time.

As of today (we did a major release last night) you can now put add check payment methods to your account, so the guest can see check as an option (and your instructions on where to send it) when accepting the quote. There are rules associated with that for the booking to auto-cancel if their check doesn't show up in a few days.

-Michelle

cp9293
Apr 24, 2012 2:58 PM
Joined Apr, 2012 393 posts

I just did that. I wondered how I didn't notice it before. LOL

Claudia

cp9293
May 1, 2012 7:02 PM
Joined Apr, 2012 393 posts

Hi Michelle,

Can you shut off my AMEX. I don't want the extra fees.

Thanks,
Claudia

Michelle J
May 2, 2012 8:13 AM
OR Team Member Joined Jan, 2011 582 posts

I will forward this to Tim in merchant services.

-Michelle

PS. If you have any questions or comments about your merchant account, please email merchant-services@ownerreservations.com. Or you can keep posting in the forum!

Pawel K
May 30, 2012 1:03 PM
Joined Jun, 2011 7 posts

Hi Michelle,

Can you tell me what the fees related to the 2.25% rate deal are?

Thanks, Pawel

Michelle J
May 30, 2012 1:24 PM
OR Team Member Joined Jan, 2011 582 posts

Hi Pawel,

There's a monthly fee of $30, an annual PCI fee of $25, a per transaction fee of $.30 (I believe) and then a bunch of other fees for things like business cards, debit cards, international charges, "rate 2" and "rate 3", etc. MasterCard and Visa "brand usage" is in there too.

It was actually quite astounding to me to see how many interchange fees there are for "normal" merchant accounts.

The only OwnerRez customers that like the 2.25% deal are the ones that do more than $20k per month in processing. It's worth it at that point since the volume is higher.

-Michelle

cp9293
Jun 4, 2012 9:00 AM
Joined Apr, 2012 393 posts

Hi Michelle,

I just got my first auto payment to sage and the fee does not seem to be a flat 2.95%. A total of $3344.57 went into the Sage Payment system. At the start of this month I was charge $101.79. I could have calculated wrong, but 2.95% of $3344.57 is $98.66.

Or have I done the calculations incorrectly? I did 3344.57 x .0295 = 98.66. If this is correct, where is the extra charge for $3.13 coming from? Is there an extra fee somewhere?

Thanks,
Claudia

Michelle J
Jun 4, 2012 9:16 AM
OR Team Member Joined Jan, 2011 582 posts

Hmm, no idea. Seems like a very odd little amount to be on there. Please email merchant-services@ownerreservations.com about that.

-Michelle

cp9293
Jun 4, 2012 9:18 AM
Joined Apr, 2012 393 posts

Sent a letter to Tim and he said to forward an email to him, which I will be receiving from them shortly, stating charges.

I will let you know the outcome.

Claudia

cp9293
Jun 11, 2012 12:57 PM
Joined Apr, 2012 393 posts

Hi Michelle,

It seems like it is not ONLY the 2.95% that we are charged using the Sage system.

I received my statement today and there are added fees, I was not aware of ....

Visa acquirer processing fee .06
Mastercard Network Access and Brand usage .04
Mastercard Assessments 3.03
Total 3.13

It should have been $98.66 from what I understood, instead of the extra $3.13, making it to to $101.79. Was this your understanding?

Claudia

Michelle J
Jun 11, 2012 1:09 PM
OR Team Member Joined Jan, 2011 582 posts

This something you'll want to take up with merchant services. I believe someone is looking for the answer already. Interchange sets all these fees, not us.

-Michelle

J. Marker
Oct 18, 2012 12:43 PM
Joined Sep, 2012 19 posts

Please follow up on this thread! I would like to know what the 'real' fees are! Thanks!

Michelle J
Oct 18, 2012 1:12 PM
OR Team Member Joined Jan, 2011 582 posts

Hi J.Villalobos,

We've been refunding the new FANF fee for any customer that has had it appear on their statement. We've also changed banking partners to a different group that guarantees the flat 2.95% without any FANF fees. So it's just the flat 2.95% at the end of the month.

-Michelle

J. Marker
Oct 18, 2012 1:36 PM
Joined Sep, 2012 19 posts

Thank you! Perfect!