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Can I have two different cancellation policies/legal agreements for a single listing?

Mitchell C
Apr 13, 2022 3:27 PM
Joined Jan, 2019 16 posts

My property is highly seasonal. In the winter, a guest will book a year in advance for a 3 month minimum booking. I want a no refund policy associated with those 3 months of the year; i.e., January, February, and March.

For the remaining months, I'm more flexible and can have guests cancel 14 days prior to arrival with no penalty except a $60 cancellation fee.

I'm also integrated with Airbnb and VRBO, but VRBO always handles my seasonal rentals that are booked a year in advance.

Is there a way to set up OwnerRez to handle two different legal agreements and cancellation policies based on the timeframe?

 

Ken T
Apr 14, 2022 10:10 AM
OR Team Member Joined Aug, 2019 743 posts

Unfortunately no, because we have to integrate with Vrbo and they don't support that at present.  We've asked, and likely they will eventually.