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Credentials Error

Wayne S
Apr 20, 2023 9:29 AM
Joined Feb, 2023 1 post

Newbie to OR and my first booking has received the attached credentials error.   The individual assures me that all of his information is correct.   I am using Elavon / Converge as my credit card processor.   Completely clueless as to what the issue might be. 

Thanks in advance for any help in understanding and resolving this error.



Ken T
Apr 20, 2023 2:18 PM
OR Team Member Joined Aug, 2019 1321 posts

Unfortunately, he's wrong - that is Converge rejecting the credentials provided.  He'll have to work with Converge to get the right ones.

This may be useful: